Ensora Health Outage History

Ensora Health is up right now

There were 8 Ensora Health outages since February 8, 2026 totaling 301h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ensorahealth.com

Minor April 27, 2026

Interruption to Support Case Submissions

Detected by Pingoru
Apr 27, 2026, 03:41 PM UTC
Resolved
Apr 28, 2026, 03:40 PM UTC
Duration
23h 58m
Affected: Data CollectionShareNote PMSWebABA Practice Management PortalABA TherapyEchoVantageeRxTenElevenProcentiveCodeMetroClearinghouseEchoVantage Web ServersPinnacleOneTouch WebsiteeCR AVD EnvironmentProcentive ApplicationEnsora eRx Web Service APIsAPIABA Therapy Web AppOneTouch Client ApplicationProcentive Meridian ApplicationPractice Management PortalDatabaseID.me EPCS servicesABA Therapy Client PortalExostar EPCS servicesPartner IntegrationePrescribe (eRx)EchoVantage Document ServersPractice ChatTelehealth (TheraLINK)EchoVantage Audit ServerseRxTelehealthConnexSurescripts ServicesE-Prescribe (eRx)Faxes (Faxage)ClearinghouseCredit Card Processing (Vantage)E-Prescribe (DrFirst)PaymentsFusion Enterprise / A2CTelehealth (Arete)KASAeRxTelehealth (Mend)eMar (ChartMeds)MyClientsPlus 2.0 / Jituzu3rd Party Integrations (Cloud Hosting Environment)Labs (Change Healthcare)MyClientsPlus 3.03rd Party Integrations (Outgoing Email Service)3rd Party Integrations (Outgoing SMS Service)3rd Party Integrations (Support Portal)
Timeline · 3 updates
  1. identified Apr 27, 2026, 03:41 PM UTC

    We are currently experiencing an interruption affecting Support Request case submissions. At this time, cases submitted through our customer portal or via email may be delayed in being received and responded to. The underlying issue has been identified, and our team is actively working with our support ticket management system provider to resolve this as quickly as possible. We will provide updates as more information becomes available.

  2. monitoring Apr 27, 2026, 05:24 PM UTC

    We are now able to receive new Support case submissions through our portal and email. Our team is actively monitoring to ensure all cases have been successfully received and is working through any delayed requests. We will continue to monitor closely and provide further updates as needed.

  3. resolved Apr 28, 2026, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 9, 2026

ERX - Some EMR Providers Unable to Connect

Detected by Pingoru
Apr 09, 2026, 03:33 PM UTC
Resolved
Apr 09, 2026, 07:49 PM UTC
Duration
4h 15m
Affected: eRxePrescribe (eRx)eRxE-Prescribe (eRx)
Timeline · 4 updates
  1. investigating Apr 09, 2026, 03:33 PM UTC

    We are triaging this matter with the highest priority and appreciate your patience. We will provide updates as soon as possible.

  2. identified Apr 09, 2026, 04:20 PM UTC

    Our engineering team has identified the source of these errors and is working with our partners to establish a temporary workaround and timeline to full resolution. We appreciate your patience.

  3. monitoring Apr 09, 2026, 04:34 PM UTC

    A temporary fix has been implemented and providers should be able to connect and use ERX as normal. Please have providers reattempt.

  4. resolved Apr 09, 2026, 07:49 PM UTC

    We have received confirmation that providers are able to access and prescribe from Ensora ERX once again. If users continue to see any errors, please contact [email protected]. Thank you!

Read the full incident report →

Major April 3, 2026

ID.me signing issues

Detected by Pingoru
Apr 03, 2026, 03:37 PM UTC
Resolved
Apr 08, 2026, 04:30 AM UTC
Duration
4d 12h
Affected: ID.me EPCS services
Timeline · 5 updates
  1. investigating Apr 03, 2026, 03:37 PM UTC

    Some ID.me users are encountering an error while attempting to sign prescriptions for controlled substances. Our engineers are working with ID.me to investigate and resolve the issue.

  2. investigating Apr 03, 2026, 04:53 PM UTC

    ID.me users are encountering an error while attempting to sign prescriptions for controlled substances. This issue seems to be most common with push notifications; please attempt other means. Our engineers are working with ID.me to investigate and resolve the issue.

  3. identified Apr 03, 2026, 10:04 PM UTC

    ID.me users are encountering an error while attempting to sign prescriptions for controlled substances. This issue seems to be most common with push notifications; please attempt other means. The ID.me team is working on a solution to the signing errors.

  4. monitoring Apr 06, 2026, 02:37 PM UTC

    ID.me has reported that they have corrected the signing issue for Android users, and have implemented a temporary fix for iPhone users. Please report any ongoing signing issues that you may encounter.

  5. resolved Apr 08, 2026, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 31, 2026

Surescripts Registrations

Detected by Pingoru
Mar 31, 2026, 08:23 PM UTC
Resolved
Apr 01, 2026, 04:22 PM UTC
Duration
19h 58m
Affected: Surescripts Services
Timeline · 3 updates
  1. investigating Mar 31, 2026, 08:23 PM UTC

    Some users are currently unable to register with Surescripts. We are not seeing any issues with prescribing for users already registered, but new registration attempts or adding service levels appears to be failing. We are coordinating with Surescripts to investigate and resolve the issue.

  2. monitoring Apr 01, 2026, 02:13 PM UTC

    The Surescripts registrations are now succeeding. We are continuing to monitor the transactions.

  3. resolved Apr 01, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 18, 2026

Exostar ProviderPass Service Issues

Detected by Pingoru
Mar 18, 2026, 03:11 PM UTC
Resolved
Mar 19, 2026, 05:52 PM UTC
Duration
1d 2h
Affected: Exostar EPCS services
Timeline · 4 updates
  1. identified Mar 18, 2026, 03:11 PM UTC

    Exostar is continuing to experience issues for some Authy users and is working to resolve the issue.

  2. identified Mar 19, 2026, 02:03 PM UTC

    Exostar is continuing to investigate an issue that is impacting some Authy users. Those users may not be able to sign scheduled drug prescriptions with the Authy app. Note that the similar issue for hardware tokens has been resolved.

  3. monitoring Mar 19, 2026, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 19, 2026, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2026

Issue with Connex Printer Claims

Detected by Pingoru
Feb 19, 2026, 09:13 PM UTC
Resolved
Feb 23, 2026, 07:31 PM UTC
Duration
3d 22h
Affected: Connex
Timeline · 4 updates
  1. investigating Feb 19, 2026, 09:13 PM UTC

    Some providers may be experiencing failed claims due to an import issue with the Connex printer. Our development team is actively working on a resolution. In the meantime, you may manually correct any affected claims. We appreciate your patience and will provide updates as soon as the issue is resolved.

  2. identified Feb 20, 2026, 03:44 PM UTC

    The issue has been identified and a fix is being prepared for release.

  3. monitoring Feb 21, 2026, 03:20 AM UTC

    We have deployed a fix to this issue and are monitoring to ensure that it is fully resolved.

  4. resolved Feb 23, 2026, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 18, 2026

Connectivity Issue

Detected by Pingoru
Feb 18, 2026, 03:13 PM UTC
Resolved
Feb 18, 2026, 08:58 PM UTC
Duration
5h 45m
Affected: eRxEnsora eRx Web Service APIsID.me EPCS servicesExostar EPCS servicesSurescripts Services
Timeline · 4 updates
  1. investigating Feb 18, 2026, 03:13 PM UTC

    We are currently investigating an issue that may result in connectivity issues, including timeouts and slowdowns. This may result in 503 or 504 errors. Our engineers are evaluating the issue and working to a resolution.

  2. monitoring Feb 18, 2026, 03:38 PM UTC

    The issue has been identified and we are seeing the system performance restored and connectivity times improve. We are continuing to evaluate and monitor the situation.

  3. monitoring Feb 18, 2026, 04:22 PM UTC

    We are continuing to monitor for potential issues, but we are seeing normal performance.

  4. resolved Feb 18, 2026, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 8, 2026

Exostar service stability issue

Detected by Pingoru
Feb 08, 2026, 02:22 AM UTC
Resolved
Feb 08, 2026, 07:58 PM UTC
Duration
17h 36m
Affected: Exostar EPCS services
Timeline · 2 updates
  1. investigating Feb 08, 2026, 02:22 AM UTC

    Exostar is addressing an ongoing issue that is resulting in inconsistent connectivity for signing prescriptions and registering for EPCS. It is recommended that EPCS registrations are not attempted during this outage. 2FA signing attempts may be reattempted if necessary.

  2. resolved Feb 08, 2026, 07:58 PM UTC

    Exostar has indicated that the signing issue has been resolved.

Read the full incident report →

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