Affected components
Update timeline
- investigating Apr 03, 2026, 03:37 PM UTC
Some ID.me users are encountering an error while attempting to sign prescriptions for controlled substances. Our engineers are working with ID.me to investigate and resolve the issue.
- investigating Apr 03, 2026, 04:53 PM UTC
ID.me users are encountering an error while attempting to sign prescriptions for controlled substances. This issue seems to be most common with push notifications; please attempt other means. Our engineers are working with ID.me to investigate and resolve the issue.
- identified Apr 03, 2026, 10:04 PM UTC
ID.me users are encountering an error while attempting to sign prescriptions for controlled substances. This issue seems to be most common with push notifications; please attempt other means. The ID.me team is working on a solution to the signing errors.
- monitoring Apr 06, 2026, 02:37 PM UTC
ID.me has reported that they have corrected the signing issue for Android users, and have implemented a temporary fix for iPhone users. Please report any ongoing signing issues that you may encounter.
- resolved Apr 08, 2026, 04:30 AM UTC
This incident has been resolved.
Looking to track Ensora Health downtime and outages?
Pingoru polls Ensora Health's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Ensora Health reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Ensora Health alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required