Resolved after 4 days 12 hours, affecting ID.me EPCS services, on April 3, 2026.
ID.me has reported that they have corrected the signing issue for Android users, and have implemented a temporary fix for iPhone users. Please report any ongoing signing issues that you may encounter.
Affected components
Update timeline
- investigating Apr 03, 2026, 03:37 PM UTC
Some ID.me users are encountering an error while attempting to sign prescriptions for controlled substances. Our engineers are working with ID.me to investigate and resolve the issue.
- investigating Apr 03, 2026, 04:53 PM UTC
ID.me users are encountering an error while attempting to sign prescriptions for controlled substances. This issue seems to be most common with push notifications; please attempt other means. Our engineers are working with ID.me to investigate and resolve the issue.
- identified Apr 03, 2026, 10:04 PM UTC
ID.me users are encountering an error while attempting to sign prescriptions for controlled substances. This issue seems to be most common with push notifications; please attempt other means. The ID.me team is working on a solution to the signing errors.
- monitoring Apr 06, 2026, 02:37 PM UTC
ID.me has reported that they have corrected the signing issue for Android users, and have implemented a temporary fix for iPhone users. Please report any ongoing signing issues that you may encounter.
- resolved Apr 08, 2026, 04:30 AM UTC
This incident has been resolved.
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