Resolved after 5 hours 45 minutes, affecting eRx and Ensora eRx Web Service APIs and 1 more, on February 18, 2026.
We are continuing to monitor for potential issues, but we are seeing normal performance.
Affected components
Update timeline
- investigating Feb 18, 2026, 03:13 PM UTC
We are currently investigating an issue that may result in connectivity issues, including timeouts and slowdowns. This may result in 503 or 504 errors. Our engineers are evaluating the issue and working to a resolution.
- monitoring Feb 18, 2026, 03:38 PM UTC
The issue has been identified and we are seeing the system performance restored and connectivity times improve. We are continuing to evaluate and monitor the situation.
- monitoring Feb 18, 2026, 04:22 PM UTC
We are continuing to monitor for potential issues, but we are seeing normal performance.
- resolved Feb 18, 2026, 08:58 PM UTC
This incident has been resolved.
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