Resolved after 2 hours 8 minutes, affecting eRx, on October 19, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 19, 2025, 08:51 PM UTC
We are investigating an issue that is causing prescriptions to fail electronic transmission. We are working to resolve the issue as our top priority. Please note that prescriptions may be printed or faxed in the interim as permitted by your state. Thank you for your patience as we investigate and resolve the issue.
- identified Oct 19, 2025, 09:56 PM UTC
We have identified the source of the issue and are deploying a hotfix to production. This will result in a brief interruption of service as the update deploys.
- monitoring Oct 19, 2025, 10:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 19, 2025, 11:00 PM UTC
This incident has been resolved.
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