Ensora Health experienced a major incident on May 9, 2026 affecting Exostar EPCS services, lasting 12h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Exostar EPCS services
Update timeline
- investigating May 09, 2026, 03:32 PM UTC
Some prescribers are encountering EPCS signing issues when using the Exostar services. We are working with Exostar to investigate the issue. This may result in CS scripts failing to transmit. Please use alternative means to contact the pharmacy if the situation is urgent.
- resolved May 10, 2026, 04:04 AM UTC
We have seen almost all impacted users now prescribing controlled substances normally. We are helping individual doctors that have ongoing issues separately.