Is Ensora Health down?

Walgreens Pharmacy experienced an unexpected disruption in service and they had engaged their Message Queue Service. All e-prescribing messages to this receiver were placed in a queue and released when connectivity was restored this morning. Prescriptions should now be routing to Walgreens pharmacy as normal.

We experienced a brief period of degraded performance due to increased load on the database caused by a specific query. This resulted in temporary application unresponsiveness. The issue was quickly identified and resolved by terminating the query, and system performance has since returned to normal. The parameters of this query have been refined to avoid any future disruption.

We are aware of the Azure Quota Host Limit – No Available Resources issue currently affecting the environment. Our team is actively working toward resolving this, and we expect services to be restored shortly. We appreciate your patience and understanding while we address the matter.

Connectivity has now been fully restored, and all affected services are operating normally. We ask that users begin retrying their actions at this time to confirm full functionality on their end. If anyone continues to experience errors or notices any unexpected behavior, please report it to us immediately so we can investigate further.

Incident Update – Service Restored We have successfully resolved the incident, and all services are now operating normally. Connectivity and system functionality have been fully restored. We ask that users resume their activities and verify that everything is working as expected on their end. If any issues persist or if you observe unexpected behavior, please report it to us so we can investigate promptly.

Some prescribers are encountering EPCS signing issues when using the Exostar services. We are working with Exostar to investigate the issue. This may result in CS scripts failing to transmit. Please use alternative means to contact the pharmacy if the situation is urgent.

We have seen almost all impacted users now prescribing controlled substances normally. We are helping individual doctors that have ongoing issues separately.

We are currently experiencing an interruption affecting Support Request case submissions. At this time, cases submitted through our customer portal or via email may be delayed in being received and responded to. The underlying issue has been identified, and our team is actively working with our support ticket management system provider to resolve this as quickly as possible. We will provide updates as more information becomes available.

We are now able to receive new Support case submissions through our portal and email. Our team is actively monitoring to ensure all cases have been successfully received and is working through any delayed requests. We will continue to monitor closely and provide further updates as needed.

This incident has been resolved.