Ensora Health incident

ERX - Some EMR Providers Unable to Connect

Major Resolved View vendor source →

Ensora Health experienced a major incident on April 9, 2026 affecting eRx and ePrescribe (eRx) and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 03:33 PM UTC
Resolved
Apr 09, 2026, 07:49 PM UTC
Duration
4h 15m
Detected by Pingoru
Apr 09, 2026, 03:33 PM UTC

Affected components

eRxePrescribe (eRx)eRxE-Prescribe (eRx)

Update timeline

  1. investigating Apr 09, 2026, 03:33 PM UTC

    We are triaging this matter with the highest priority and appreciate your patience. We will provide updates as soon as possible.

  2. identified Apr 09, 2026, 04:20 PM UTC

    Our engineering team has identified the source of these errors and is working with our partners to establish a temporary workaround and timeline to full resolution. We appreciate your patience.

  3. monitoring Apr 09, 2026, 04:34 PM UTC

    A temporary fix has been implemented and providers should be able to connect and use ERX as normal. Please have providers reattempt.

  4. resolved Apr 09, 2026, 07:49 PM UTC

    We have received confirmation that providers are able to access and prescribe from Ensora ERX once again. If users continue to see any errors, please contact [email protected]. Thank you!