Resolved after 4 hours 15 minutes, affecting eRx and ePrescribe (eRx) and 1 more, on April 9, 2026.
We have received confirmation that providers are able to access and prescribe from Ensora ERX once again. If users continue to see any errors, please contact [email protected]. Thank you!
Affected components
Update timeline
- investigating Apr 09, 2026, 03:33 PM UTC
We are triaging this matter with the highest priority and appreciate your patience. We will provide updates as soon as possible.
- identified Apr 09, 2026, 04:20 PM UTC
Our engineering team has identified the source of these errors and is working with our partners to establish a temporary workaround and timeline to full resolution. We appreciate your patience.
- monitoring Apr 09, 2026, 04:34 PM UTC
A temporary fix has been implemented and providers should be able to connect and use ERX as normal. Please have providers reattempt.
- resolved Apr 09, 2026, 07:49 PM UTC
We have received confirmation that providers are able to access and prescribe from Ensora ERX once again. If users continue to see any errors, please contact [email protected]. Thank you!
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