Ensora Health incident
Clearinghouse - EyeMed Claims Payer Processing Interruption
Ensora Health experienced a minor incident on December 3, 2025 affecting Partner Integration, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 03, 2025, 06:34 PM UTC
Important Update for EYEMED providers: How to Submit Your Vision Claims Due to a widespread connectivity issue with EyeMed, we want to ensure you have the most accurate and efficient options for submitting your vision claims. Electronic submission options: For In-Network Providers - In-network providers can submit claims electronically through the EyeMed Provider Website: https://www.eyemed.com/en-us/provider This is the fastest and most efficient method and does not require third-party software. Providers should confirm that their provider portal access is fully set up with the payer before submitting claims. For Members Using Out-of-Network Providers - If you received services from an out-of-network provider, you can request reimbursement using one of the following methods: - Online Submission - Submit an electronic claim form through your Member Web account. - Mail, Fax, or Email - Send your completed claim form and itemized paid receipts to: Mail: First American Administrators, Inc. Attn: OON Claims P.O. Box 8504 Mason, OH 45040-7111 Fax: 866-293-7373 Email: [email protected] Submitting Through Us - You may still choose to submit your claim through our office. However, please note: - Claims submitted through us will be processed as paper claims. - Paper claim processing fees apply. - Processing times may be longer compared to direct electronic submission. For the fastest reimbursement, we encourage using the electronic options listed above.
- monitoring Dec 09, 2025, 03:22 PM UTC
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
- monitoring Dec 09, 2025, 03:23 PM UTC
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.
- resolved Dec 11, 2025, 03:25 PM UTC
This issue is persisting, but it is a connectivity issue occurring downstream of our systems. Our systems are fully operational.