Ensora Health incident

Interruption to Support Case Submissions

Minor Resolved View vendor source →
Started
Apr 27, 2026, 03:41 PM UTC
Resolved
Apr 28, 2026, 03:40 PM UTC
Duration
23h 58m
Detected by Pingoru
Apr 27, 2026, 03:41 PM UTC

Affected components

Data CollectionShareNote PMSWebABA Practice Management PortalABA TherapyEchoVantageeRxTenElevenProcentiveCodeMetroClearinghouseEchoVantage Web ServersPinnacleOneTouch WebsiteeCR AVD EnvironmentProcentive ApplicationEnsora eRx Web Service APIsAPIABA Therapy Web AppOneTouch Client ApplicationProcentive Meridian ApplicationPractice Management PortalDatabaseID.me EPCS servicesABA Therapy Client PortalExostar EPCS servicesPartner IntegrationePrescribe (eRx)EchoVantage Document ServersPractice ChatTelehealth (TheraLINK)EchoVantage Audit ServerseRxTelehealthConnexSurescripts ServicesE-Prescribe (eRx)Faxes (Faxage)ClearinghouseCredit Card Processing (Vantage)E-Prescribe (DrFirst)PaymentsFusion Enterprise / A2CTelehealth (Arete)KASAeRxTelehealth (Mend)eMar (ChartMeds)MyClientsPlus 2.0 / Jituzu3rd Party Integrations (Cloud Hosting Environment)Labs (Change Healthcare)MyClientsPlus 3.03rd Party Integrations (Outgoing Email Service)3rd Party Integrations (Outgoing SMS Service)3rd Party Integrations (Support Portal)

Update timeline

  1. identified Apr 27, 2026, 03:41 PM UTC

    We are currently experiencing an interruption affecting Support Request case submissions. At this time, cases submitted through our customer portal or via email may be delayed in being received and responded to. The underlying issue has been identified, and our team is actively working with our support ticket management system provider to resolve this as quickly as possible. We will provide updates as more information becomes available.

  2. monitoring Apr 27, 2026, 05:24 PM UTC

    We are now able to receive new Support case submissions through our portal and email. Our team is actively monitoring to ensure all cases have been successfully received and is working through any delayed requests. We will continue to monitor closely and provide further updates as needed.

  3. resolved Apr 28, 2026, 03:40 PM UTC

    This incident has been resolved.

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