Ensora Health experienced a minor incident on April 27, 2026 affecting Data Collection and ShareNote PMS and 1 more component, lasting 23h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 27, 2026, 03:41 PM UTC
We are currently experiencing an interruption affecting Support Request case submissions. At this time, cases submitted through our customer portal or via email may be delayed in being received and responded to. The underlying issue has been identified, and our team is actively working with our support ticket management system provider to resolve this as quickly as possible. We will provide updates as more information becomes available.
- monitoring Apr 27, 2026, 05:24 PM UTC
We are now able to receive new Support case submissions through our portal and email. Our team is actively monitoring to ensure all cases have been successfully received and is working through any delayed requests. We will continue to monitor closely and provide further updates as needed.
- resolved Apr 28, 2026, 03:40 PM UTC
This incident has been resolved.