Ensora Health incident

Issue with Connex Printer Claims

Major Resolved View vendor source →
Started
Feb 19, 2026, 09:13 PM UTC
Resolved
Feb 23, 2026, 07:31 PM UTC
Duration
3d 22h
Detected by Pingoru
Feb 19, 2026, 09:13 PM UTC

Affected components

Connex

Update timeline

  1. investigating Feb 19, 2026, 09:13 PM UTC

    Some providers may be experiencing failed claims due to an import issue with the Connex printer. Our development team is actively working on a resolution. In the meantime, you may manually correct any affected claims. We appreciate your patience and will provide updates as soon as the issue is resolved.

  2. identified Feb 20, 2026, 03:44 PM UTC

    The issue has been identified and a fix is being prepared for release.

  3. monitoring Feb 21, 2026, 03:20 AM UTC

    We have deployed a fix to this issue and are monitoring to ensure that it is fully resolved.

  4. resolved Feb 23, 2026, 07:31 PM UTC

    This incident has been resolved.

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