Resolved after 3 days 22 hours, affecting Connex, on February 19, 2026.
We have deployed a fix to this issue and are monitoring to ensure that it is fully resolved.
Affected components
Update timeline
- investigating Feb 19, 2026, 09:13 PM UTC
Some providers may be experiencing failed claims due to an import issue with the Connex printer. Our development team is actively working on a resolution. In the meantime, you may manually correct any affected claims. We appreciate your patience and will provide updates as soon as the issue is resolved.
- identified Feb 20, 2026, 03:44 PM UTC
The issue has been identified and a fix is being prepared for release.
- monitoring Feb 21, 2026, 03:20 AM UTC
We have deployed a fix to this issue and are monitoring to ensure that it is fully resolved.
- resolved Feb 23, 2026, 07:31 PM UTC
This incident has been resolved.
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