Resolved after 5 hours 15 minutes, affecting Ethos Data Connect - U.S. and Ethos Identity Federation Services - US/Canada, on January 23, 2025.
Data Connect issues are fully resolved. All outstanding jobs are complete and new jobs are processing normally.
Affected components
Update timeline
- identified Jan 23, 2025, 09:34 PM UTC
The issue has been identified and a fix is being implemented
- identified Jan 23, 2025, 09:48 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 23, 2025, 10:10 PM UTC
Ellucian Engineers have resolved the issues with EIFS and continuing to see improvements in Data Connect but it has not yet fully recovered.
- identified Jan 23, 2025, 11:16 PM UTC
Thank you for your patience, the EIFS issue has been fully resolved. We are continuing work to restore Data Connect.
- monitoring Jan 24, 2025, 12:02 AM UTC
Data Connect is now fully operational. Some jobs may be delayed as we complete the backlog of earlier jobs. Ellucian will continue to closely monitor and provide updates.
- resolved Jan 24, 2025, 02:49 AM UTC
Data Connect issues are fully resolved. All outstanding jobs are complete and new jobs are processing normally.
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