Ellucian Outage History

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There were 9 Ellucian outages since February 6, 2026 totaling 92h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.elluciancloud.com

Minor April 10, 2026

Service Notification: Ellucian Forms

Detected by Pingoru
Apr 10, 2026, 03:42 PM UTC
Resolved
Apr 10, 2026, 04:03 PM UTC
Duration
21m
Affected: Ellucian Forms (U.S.)
Timeline · 2 updates
  1. investigating Apr 10, 2026, 03:42 PM UTC

    Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

  2. resolved Apr 10, 2026, 04:03 PM UTC

    Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Read the full incident report →

Minor March 26, 2026

Service Notification: Colleague Document download issue

Detected by Pingoru
Mar 26, 2026, 02:48 PM UTC
Resolved
Mar 26, 2026, 07:32 PM UTC
Duration
4h 44m
Affected: Ellucian Colleague SaaS
Timeline · 6 updates
  1. investigating Mar 26, 2026, 02:48 PM UTC

    Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

  2. investigating Mar 26, 2026, 03:47 PM UTC

    Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

  3. investigating Mar 26, 2026, 04:46 PM UTC

    Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

  4. identified Mar 26, 2026, 05:50 PM UTC

    Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

  5. identified Mar 26, 2026, 06:52 PM UTC

    Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

  6. resolved Mar 26, 2026, 07:32 PM UTC

    Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Read the full incident report →

Notice March 18, 2026

Service Update: Person Manager

Detected by Pingoru
Mar 18, 2026, 04:08 PM UTC
Resolved
Mar 18, 2026, 04:08 PM UTC
Duration
—
Affected: Ellucian Person Manager - U.S.
Timeline · 1 update
  1. resolved Mar 18, 2026, 04:08 PM UTC

    Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Read the full incident report →

Minor March 14, 2026

Service Notification: Elevate in Canada Region

Detected by Pingoru
Mar 14, 2026, 12:36 PM UTC
Resolved
Mar 14, 2026, 02:43 PM UTC
Duration
2h 6m
Affected: Ellucian Elevate
Timeline · 3 updates
  1. investigating Mar 14, 2026, 12:36 PM UTC

    Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

  2. investigating Mar 14, 2026, 01:39 PM UTC

    Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

  3. resolved Mar 14, 2026, 02:43 PM UTC

    Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Read the full incident report →

Minor March 2, 2026

Service Notification: AWS Middle East region power issues

Detected by Pingoru
Mar 02, 2026, 01:01 PM UTC
Resolved
Mar 05, 2026, 10:00 PM UTC
Duration
3d 8h
Timeline · 23 updates
  1. investigating Mar 01, 2026, 03:08 PM UTC

    Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

  2. investigating Mar 01, 2026, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 01, 2026, 03:51 PM UTC

    We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

  4. monitoring Mar 02, 2026, 03:41 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 02, 2026, 12:04 PM UTC

    AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

  6. monitoring Mar 02, 2026, 01:01 PM UTC

    AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

  7. monitoring Mar 02, 2026, 01:04 PM UTC

    AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

  8. monitoring Mar 02, 2026, 02:02 PM UTC

    AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

  9. monitoring Mar 02, 2026, 03:01 PM UTC

    AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

  10. monitoring Mar 02, 2026, 04:02 PM UTC

    AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

  11. monitoring Mar 02, 2026, 05:01 PM UTC

    We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

  12. monitoring Mar 02, 2026, 08:03 PM UTC

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

  13. monitoring Mar 02, 2026, 11:00 PM UTC

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

  14. monitoring Mar 03, 2026, 02:10 AM UTC

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

  15. monitoring Mar 03, 2026, 02:25 AM UTC

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

  16. monitoring Mar 03, 2026, 05:05 AM UTC

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

  17. monitoring Mar 03, 2026, 08:01 AM UTC

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

  18. monitoring Mar 03, 2026, 11:04 AM UTC

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

  19. monitoring Mar 03, 2026, 01:10 PM UTC

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

  20. monitoring Mar 03, 2026, 03:58 PM UTC

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

  21. monitoring Mar 03, 2026, 06:10 PM UTC

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

  22. monitoring Mar 04, 2026, 07:09 PM UTC

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

  23. resolved Mar 05, 2026, 10:00 PM UTC

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

Read the full incident report →

Notice February 20, 2026

Service Notification: Data Connect scheduled jobs and Insights refresh jobs

Detected by Pingoru
Feb 20, 2026, 04:19 PM UTC
Resolved
Feb 20, 2026, 05:39 PM UTC
Duration
1h 19m
Timeline · 3 updates
  1. identified Feb 20, 2026, 04:19 PM UTC

    Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

  2. identified Feb 20, 2026, 05:18 PM UTC

    The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

  3. resolved Feb 20, 2026, 05:39 PM UTC

    The regions of CA, and EU are fully restored and schedules are triggering again.

Read the full incident report →

Minor February 19, 2026

Service Notification: Person Manager

Detected by Pingoru
Feb 19, 2026, 04:33 PM UTC
Resolved
Feb 19, 2026, 07:30 PM UTC
Duration
2h 57m
Timeline · 4 updates
  1. investigating Feb 19, 2026, 04:33 PM UTC

    Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

  2. investigating Feb 19, 2026, 05:30 PM UTC

    Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

  3. investigating Feb 19, 2026, 06:32 PM UTC

    Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

  4. resolved Feb 19, 2026, 07:30 PM UTC

    Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Read the full incident report →

Notice February 17, 2026

Service Update: Ethos Data Connect

Detected by Pingoru
Feb 17, 2026, 02:31 PM UTC
Resolved
Feb 16, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 17, 2026, 02:31 PM UTC

    AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

Read the full incident report →

Notice February 6, 2026

Service Update: Experience and Data Connect

Detected by Pingoru
Feb 06, 2026, 10:30 PM UTC
Resolved
Feb 06, 2026, 10:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 10, 2026, 06:16 PM UTC

    Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.

Read the full incident report →

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