Ellucian Outage History
Ellucian major outage · 1 active incident View live status →Pingoru has recorded 51 incidents for Ellucian: 30 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 4 | 21 of 744 (3%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 9 of 744 (1%) |
| August 2026 | 3 | 15 of 744 (2%) |
| September 2026 | 4 | 10 of 720 (1%) |
| October 2026 | 1 | 21 of 517 (4%) |
Incidents, newest first
Minor September 17, 2026 Service Notification: Colleague SaaS 3h 43m Ellucian Colleague SaaS
Started Sep 17, 2026, 02:17 PM UTC· resolved Sep 17, 2026, 06:00 PM UTC
- investigating Sep 17, 2026, 02:17 PM UTC
Ellucian is aware of an issue affecting Colleague SaaS for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- identified Sep 17, 2026, 03:33 PM UTC
Ellucian continues to investigate an issue affecting Colleague SaaS for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- resolved Sep 17, 2026, 06:00 PM UTC
Ellucian has resolved an issue affecting Colleague SaaS for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Minor September 16, 2026 Service Notification: ILP message processing 1h 24m Ellucian Intelligent Learning Platform - United States/Canada/Latin America
Started Sep 16, 2026, 11:05 PM UTC· resolved Sep 17, 2026, 12:29 AM UTC
- investigating Sep 16, 2026, 11:05 PM UTC
Ellucian is aware of an issue affecting ILP message processing for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- monitoring Sep 17, 2026, 12:15 AM UTC
Ellucian has confirmed that ILP message processing has resumed for affected customers. The team continues to closely monitor processing and system performance to ensure continued stability. We will provide additional updates on this status page as needed. Customers may begin reviewing previously impacted processing activity to confirm successful recovery. Thank You, Your Ellucian Team
- resolved Sep 17, 2026, 12:29 AM UTC
Ellucian has confirmed that the issue affecting ILP message processing for impacted customers has been resolved. ILP message processing is operating normally, and previously impacted messages have resumed processing. The team will continue to monitor the environment. Thank You, Your Ellucian Team
Minor September 16, 2026 Service Notification: Ellucian Insights 3h 49m Ellucian Insights
Started Sep 16, 2026, 09:13 PM UTC· resolved Sep 17, 2026, 01:03 AM UTC
- investigating Sep 16, 2026, 09:13 PM UTC
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed. Thank You, Your Ellucian Team
- investigating Sep 16, 2026, 10:29 PM UTC
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed. Thank You, Your Ellucian Team
- investigating Sep 16, 2026, 11:01 PM UTC
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed. Thank You, Your Ellucian Team
- identified Sep 16, 2026, 11:59 PM UTC
Ellucian has observed partial recovery for stuck transformation jobs for a variety of customer accounts. Infrastructure provider updates are currently being rolled out to all environments within the US-East region. Ellucian will provide an update on the status of the provider rollout when we hear more. In the meantime, we ask customers to review previously stuck Insights jobs for auto-recovery. Thank You, Your Ellucian Team
- resolved Sep 17, 2026, 01:03 AM UTC
Our infrastructure provider has rolled out fixes to all accounts in the US-East region, and Ellucian has confirmed recovery for transformation jobs across multiple customer accounts. We will continue to monitor general health of transformation job statuses, and ask customers to please review any previously stuck scheduled transformation job runs Thank You, Your Ellucian Team
Major August 20, 2026 Service Notification: Smart Plan 2h 8m Ellucian Smart Plan (US)
Started Aug 20, 2026, 02:49 PM UTC· resolved Aug 20, 2026, 04:58 PM UTC
- investigating Aug 20, 2026, 02:49 PM UTC
Ellucian is aware of an issue affecting Smart Plan for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- monitoring Aug 20, 2026, 04:17 PM UTC
Ellucian has resolved the issue and restored service. We will continue to actively monitor the service. Additional updates will be provided on this status page. Thank You, Your Ellucian Team
- resolved Aug 20, 2026, 04:58 PM UTC
Ellucian has resolved an issue affecting Smart Plan for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Minor August 5, 2026 Service Notification: Ellucian Insights 5h 41m Ellucian Insights
Started Aug 05, 2026, 06:10 PM UTC· resolved Aug 05, 2026, 11:51 PM UTC
- investigating Aug 05, 2026, 06:10 PM UTC
We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team
- identified Aug 05, 2026, 07:25 PM UTC
Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team
- identified Aug 05, 2026, 08:16 PM UTC
Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team
- identified Aug 05, 2026, 09:20 PM UTC
Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team
- identified Aug 05, 2026, 10:22 PM UTC
Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team
- resolved Aug 05, 2026, 11:51 PM UTC
The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team
Minor July 23, 2026 Service Notification: Student Financial Success 4h 19m
Started Jul 23, 2026, 04:28 PM UTC· resolved Jul 23, 2026, 08:48 PM UTC
- identified Jul 23, 2026, 04:28 PM UTC
Ellucian is aware of an issue affecting Student Financial Success for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- identified Jul 23, 2026, 04:51 PM UTC
Ellucian in aware of an issue affecting Student Financial Success line of products, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics and Auto Reconciliation for some customers that is related to an Azure outage, we're monitoring and working with Microsoft on a quick resolution on this incident. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- identified Jul 23, 2026, 06:13 PM UTC
Ellucian in aware of an issue affecting Student Financial Success line of products, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics and Auto Reconciliation for some customers that is related to an Azure outage, we're monitoring and working with Microsoft on a quick resolution on this incident. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- monitoring Jul 23, 2026, 06:55 PM UTC
Microsoft identified the issue causing the Azure outage and have begun resolution. At this time the Ellucian Student Financial Success line of products is back online. We will continue to monitor the situation to ensure full restoration of all services. Further updates as appropriate. Thank You, Your Ellucian Team
- resolved Jul 23, 2026, 08:48 PM UTC
Microsoft fixed the issue causing the Azure outage. At this time the Ellucian Student Financial Success line of products is back online. Thank You, Your Ellucian Team
Minor July 14, 2026 Service Notification: Ellucian Forms 4h 46m Ellucian Forms (U.S.), Ellucian Forms (APAC), Ellucian Forms (CA), Ellucian Forms (EMEA)
Started Jul 14, 2026, 03:54 PM UTC· resolved Jul 14, 2026, 08:40 PM UTC
- identified Jul 14, 2026, 03:54 PM UTC
Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- identified Jul 14, 2026, 04:51 PM UTC
Ellucian continues to investigate an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- identified Jul 14, 2026, 05:57 PM UTC
Ellucian continues to investigate an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- monitoring Jul 14, 2026, 08:07 PM UTC
Ellucian is deploying fix and will be actively monitoring an issue affecting Ellucian Forms for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- resolved Jul 14, 2026, 08:40 PM UTC
Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Minor June 24, 2026 Service Notification: Insights 1h 28m Ellucian Insights
Started Jun 24, 2026, 01:34 AM UTC· resolved Jun 24, 2026, 03:02 AM UTC
- investigating Jun 24, 2026, 01:34 AM UTC
Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- identified Jun 24, 2026, 02:50 AM UTC
Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- resolved Jun 24, 2026, 03:02 AM UTC
Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Minor May 26, 2026 Service Notification: Ellucian Recruit workflows 2h 24m Ellucian Recruit
Started May 26, 2026, 07:27 PM UTC· resolved May 26, 2026, 09:52 PM UTC
- investigating May 26, 2026, 07:27 PM UTC
Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- monitoring May 26, 2026, 08:31 PM UTC
Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- resolved May 26, 2026, 09:52 PM UTC
Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Minor May 14, 2026 Service Notification: Advance, Advise, Recruit - emails and workflows 14h 10m Ellucian Advance (APAC), Ellucian Advance (EMEA), Ellucian Advance (LAC), Ellucian Advance and 8 more
Started May 14, 2026, 04:03 PM UTC· resolved May 15, 2026, 06:14 AM UTC
- investigating May 14, 2026, 04:03 PM UTC
Ellucian is aware of an issue partially impacting email and workflows in Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- investigating May 14, 2026, 04:22 PM UTC
We are continuing to investigate this issue.
- investigating May 14, 2026, 05:02 PM UTC
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- investigating May 14, 2026, 06:02 PM UTC
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.
- investigating May 14, 2026, 07:16 PM UTC
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.
- investigating May 14, 2026, 08:05 PM UTC
Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.
- identified May 14, 2026, 09:00 PM UTC
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- identified May 14, 2026, 10:26 PM UTC
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.
- identified May 14, 2026, 11:36 PM UTC
Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- resolved May 15, 2026, 06:14 AM UTC
Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Major May 6, 2026 Service Notification: Colleague SaaS / Web interfaces 1h 7m Ellucian Colleague SaaS
Started May 06, 2026, 02:47 PM UTC· resolved May 06, 2026, 03:54 PM UTC
- identified May 06, 2026, 02:47 PM UTC
Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- identified May 06, 2026, 03:48 PM UTC
Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.
- resolved May 06, 2026, 03:54 PM UTC
Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.
Minor March 26, 2026 Service Notification: Colleague Document download issue 4h 44m Ellucian Colleague SaaS
Started Mar 26, 2026, 02:48 PM UTC· resolved Mar 26, 2026, 07:32 PM UTC
- investigating Mar 26, 2026, 02:48 PM UTC
Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- investigating Mar 26, 2026, 03:47 PM UTC
Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- investigating Mar 26, 2026, 04:46 PM UTC
Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- identified Mar 26, 2026, 05:50 PM UTC
Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- identified Mar 26, 2026, 06:52 PM UTC
Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- resolved Mar 26, 2026, 07:32 PM UTC
Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Notice March 18, 2026 Service Update: Person Manager – Ellucian Person Manager - U.S.
Started Mar 18, 2026, 04:08 PM UTC· resolved Mar 18, 2026, 04:08 PM UTC
- resolved Mar 18, 2026, 04:08 PM UTC
Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Minor March 14, 2026 Service Notification: Elevate in Canada Region 2h 6m Ellucian Elevate
Started Mar 14, 2026, 12:36 PM UTC· resolved Mar 14, 2026, 02:43 PM UTC
- investigating Mar 14, 2026, 12:36 PM UTC
Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- investigating Mar 14, 2026, 01:39 PM UTC
Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- resolved Mar 14, 2026, 02:43 PM UTC
Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Minor March 1, 2026 Service Notification: AWS Middle East region power issues 4d 6h
Started Mar 01, 2026, 03:08 PM UTC· resolved Mar 05, 2026, 10:00 PM UTC
- investigating Mar 01, 2026, 03:08 PM UTC
Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team
- investigating Mar 01, 2026, 03:49 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 01, 2026, 03:51 PM UTC
We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team
- monitoring Mar 02, 2026, 03:41 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 02, 2026, 12:04 PM UTC
AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.
- monitoring Mar 02, 2026, 01:01 PM UTC
AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.
- monitoring Mar 02, 2026, 01:04 PM UTC
AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.
- monitoring Mar 02, 2026, 02:02 PM UTC
AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.
- monitoring Mar 02, 2026, 03:01 PM UTC
AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.
- monitoring Mar 02, 2026, 04:02 PM UTC
AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.
- monitoring Mar 02, 2026, 05:01 PM UTC
We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.
- monitoring Mar 02, 2026, 08:03 PM UTC
Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.
- monitoring Mar 02, 2026, 11:00 PM UTC
Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.
- monitoring Mar 03, 2026, 02:10 AM UTC
Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.
- monitoring Mar 03, 2026, 02:25 AM UTC
Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.
- monitoring Mar 03, 2026, 05:05 AM UTC
Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.
- monitoring Mar 03, 2026, 08:01 AM UTC
Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.
- monitoring Mar 03, 2026, 11:04 AM UTC
Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.
- monitoring Mar 03, 2026, 01:10 PM UTC
Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.
- monitoring Mar 03, 2026, 03:58 PM UTC
Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.
- monitoring Mar 03, 2026, 06:10 PM UTC
Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.
- monitoring Mar 04, 2026, 07:09 PM UTC
Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.
- resolved Mar 05, 2026, 10:00 PM UTC
Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.
Notice February 20, 2026 Service Notification: Data Connect scheduled jobs and Insights refresh jobs 1h 19m
Started Feb 20, 2026, 04:19 PM UTC· resolved Feb 20, 2026, 05:39 PM UTC
- identified Feb 20, 2026, 04:19 PM UTC
Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team
- identified Feb 20, 2026, 05:18 PM UTC
The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.
- resolved Feb 20, 2026, 05:39 PM UTC
The regions of CA, and EU are fully restored and schedules are triggering again.
Minor February 19, 2026 Service Notification: Person Manager 2h 57m
Started Feb 19, 2026, 04:33 PM UTC· resolved Feb 19, 2026, 07:30 PM UTC
- investigating Feb 19, 2026, 04:33 PM UTC
Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- investigating Feb 19, 2026, 05:30 PM UTC
Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team
- investigating Feb 19, 2026, 06:32 PM UTC
Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
- resolved Feb 19, 2026, 07:30 PM UTC
Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team
Notice February 16, 2026 Service Update: Ethos Data Connect –
Started Feb 16, 2026, 10:00 AM UTC· resolved Feb 16, 2026, 10:00 AM UTC
- resolved Feb 17, 2026, 02:31 PM UTC
AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.
Notice February 6, 2026 Service Update: Experience and Data Connect –
Started Feb 06, 2026, 10:30 PM UTC· resolved Feb 06, 2026, 10:30 PM UTC
- resolved Feb 10, 2026, 06:16 PM UTC
Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.
Major January 22, 2026 ILP - Message processing 5h 3m Ellucian Intelligent Learning Platform - United States/Canada/Latin America
Started Jan 22, 2026, 04:02 PM UTC· resolved Jan 22, 2026, 09:05 PM UTC
- investigating Jan 22, 2026, 04:02 PM UTC
Ellucian Engineers are aware of an issue impacting ILP processing. We are working to restore normal message processing as soon as possible and will continue to provide updates.
- identified Jan 22, 2026, 05:00 PM UTC
Ellucian Engineers identified an issue impacting ILP processing. They continue working to restore normal message processing as soon as possible and will continue to provide updates.
- monitoring Jan 22, 2026, 06:02 PM UTC
Ellucian Engineers identified an issue impacting ILP processing and enacted a remediation. There has been an improvement in message processing and our team is working to fully restore normal message processing. We will continue to monitor and provide updates.
- monitoring Jan 22, 2026, 06:28 PM UTC
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized and normal message processing has been restored. We will continue to closely monitor performance as the backlog is fully consumed and provide any updates.
- resolved Jan 22, 2026, 09:05 PM UTC
Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized, message processing resumed at normal rates, and the backlog was cleared of all actionable messages. We will continue to closely monitor performance.
Minor January 12, 2026 Ethos API calls - Intermittent slow performance 1h 13m Ethos Data Connect - U.S., Ellucian Experience (U.S.), Ethos Integration - U.S., Ellucian Intelligent Learning Platform - United States/Canada/Latin America
Started Jan 12, 2026, 10:12 PM UTC· resolved Jan 12, 2026, 11:26 PM UTC
- investigating Jan 12, 2026, 10:12 PM UTC
Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers are engaged and will provide updates on resolution.
- investigating Jan 12, 2026, 11:12 PM UTC
Some customers are seeing intermittent slow response times for Ethos API calls. Ellucian engineers have seen improved responses time, we are continuing to investigate and will continue to provide updates on resolution.
- resolved Jan 12, 2026, 11:26 PM UTC
Some customers experienced intermittent slow response times for Ethos API calls. Ellucian engineers investigated and confirmed that response times have recovered. We will continue to closely monitor the environment.
Minor December 11, 2025 Experience Cards Interruption 1d Ellucian Experience (U.S.)
Started Dec 11, 2025, 04:25 PM UTC· resolved Dec 12, 2025, 05:00 PM UTC
- investigating Dec 11, 2025, 04:25 PM UTC
Some Experience customers have reported intermittent issues with some cards not showing in the dashboard. Ellucian engineering teams are engaged and will provide updates shortly.
- investigating Dec 11, 2025, 05:27 PM UTC
Some Experience customers have reported intermittent issues with some cards not appearing in the dashboard. Ellucian engineering teams are continuing to troubleshoot and will continue to provide updates.
- investigating Dec 11, 2025, 06:21 PM UTC
Ellucian engineers are working to resolve an issue where some users' Experience cards are not appearing in the dashboard and we will continue to provide updates.
- investigating Dec 11, 2025, 07:26 PM UTC
Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates.
- investigating Dec 11, 2025, 08:30 PM UTC
Ellucian engineers continue working to resolve the issue where Experience cards do not appear in the dashboard for some users. We are working with our vendor partners and will continue to provide updates.
- identified Dec 11, 2025, 09:28 PM UTC
Ellucian engineers worked with our vendor partners to identify the issue and are working to develop a fix to resolve the issue where Experience cards do not appear in the dashboard for some users. We will continue to provide updates
- monitoring Dec 11, 2025, 10:31 PM UTC
Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Small improvements have been seen, they continue to work on incremental improvements and they will continue to closely monitor overnight.
- monitoring Dec 12, 2025, 03:12 AM UTC
Ellucian engineers worked with our vendor partners to identify the issue impacting Experience cards not appearing in the dashboard for some users. Normal system performance was restored, and engineers will continue to monitor overnight.
- resolved Dec 12, 2025, 05:00 PM UTC
Ellucian engineers resolved an issue impacting Experience cards. Normal system performance was restored and closely monitored overnight, engineers will continue to monitor the service.
Notice November 18, 2025 CLOUDFLARE SERVICE ISSUE 3h 20m
Started Nov 18, 2025, 02:40 PM UTC· resolved Nov 18, 2025, 06:00 PM UTC
- monitoring Nov 18, 2025, 02:40 PM UTC
We are aware of the widespread issue that CloudFlare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the CloudFlare issue is resolved.
- monitoring Nov 18, 2025, 03:42 PM UTC
We are aware of the widespread issue that Cloudflare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the Cloudflare issue is resolved. Cloudflare updated that they implemented a fix and are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 04:59 PM UTC
We are aware of the widespread issue that Cloudflare is experiencing. While we are unaware of any current impact to Ellucian SaaS or Cloud systems, it is possible that you will experience intermittent issues until the Cloudflare issue is resolved. Cloudflare updated that they implemented a fix, they continue to see improvement in errors and latency but still have reports of intermittent errors. They are looking for ways to accelerate their full recovery. The Ellucian team continues to monitor the situation as it improves.
- resolved Nov 18, 2025, 06:00 PM UTC
We closely monitored the widespread issue that Cloudflare was experiencing today. While we are unaware of any impacts to Ellucian SaaS or Cloud systems, it was possible that you may have experienced some intermittent issues until Cloudflare resolved the issue. Cloudflare updated that they implemented a fix and presently Cloudflare services are operating normally, they are no longer observing elevated errors or latency across the network. If you have any issues please submit a case to support. Thank you.
Major November 4, 2025 ELLUCIAN INSIGHTS POPULATION JOBS INTERRUPTION 22h 4m Ellucian Insights
Started Nov 04, 2025, 02:52 PM UTC· resolved Nov 05, 2025, 12:57 PM UTC
- identified Nov 04, 2025, 02:52 PM UTC
Ellucian Insights is currently experiencing issues with population jobs. Ellucian engineers identified the issue, and taking remediation actions and will provide further updates.
- identified Nov 04, 2025, 03:54 PM UTC
Ellucian engineers have identified the root cause of the issue and are actively working to restore normal operation of population jobs. We will continue to provide updates as progress is made.
- identified Nov 04, 2025, 04:59 PM UTC
Ellucian engineers have identified the root cause of the issue and are actively working to restore normal operation of population jobs. We will continue to provide updates as progress is made.
- identified Nov 04, 2025, 05:51 PM UTC
Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 04, 2025, 06:54 PM UTC
Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 04, 2025, 07:59 PM UTC
Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 04, 2025, 09:00 PM UTC
Ellucian engineers are actively working to restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 04, 2025, 10:03 PM UTC
Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 04, 2025, 11:02 PM UTC
Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 05, 2025, 12:04 AM UTC
Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 05, 2025, 01:00 AM UTC
Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 05, 2025, 02:00 AM UTC
Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 05, 2025, 03:00 AM UTC
Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 05, 2025, 04:02 AM UTC
Ellucian engineers are actively working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 05, 2025, 05:11 AM UTC
Ellucian engineers are still working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
- identified Nov 05, 2025, 05:59 AM UTC
Ellucian engineers are still working to fully restore normal operation of population jobs. We will continue to share updates as progress is made.
- monitoring Nov 05, 2025, 06:52 AM UTC
Ellucian engineers have resolved the issue impacting Insights population jobs, and engineers will continue to monitor the data flow
- resolved Nov 05, 2025, 12:57 PM UTC
Ellucian engineers have resolved the issue impacting Insights population jobs. Normal system performance has been restored.
Notice October 29, 2025 Microsoft Azure issue impacting customer connectivity to some services 3h 20m
Started Oct 29, 2025, 05:08 PM UTC· resolved Oct 29, 2025, 08:28 PM UTC
- monitoring Oct 29, 2025, 05:08 PM UTC
Ellucian is aware of an issue reported by Microsoft that Azure Front Door is experiencing issues resulting in a loss of connectivity to some services. Microsoft is providing updates via https://azure.status.microsoft/en-us/status.
- monitoring Oct 29, 2025, 06:14 PM UTC
- Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal and they continue to see signs of recovery. Ellucian is monitoring and Microsoft is continuing to provide updates via https://azure.status.microsoft/en-us/status.
- monitoring Oct 29, 2025, 07:14 PM UTC
Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal and they continue to see signs of recovery. Ellucian is monitoring and Microsoft is continuing to provide updates via https://azure.status.microsoft/en-us/status.
- resolved Oct 29, 2025, 08:28 PM UTC
Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal, they continue to see signs of recovery as they route traffic through health nodes. They anticipate full mitigation within the next four hours. Ellucian will continue to monitor. Please submit a ticket if any additional issues are encountered. Microsoft will continue to provide updates via https://azure.status.microsoft/en-us/status.