Ellucian experienced a minor incident on September 16, 2026 affecting Ellucian Insights, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 09:13 PM UTC
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed. Thank You, Your Ellucian Team
- investigating Sep 16, 2026, 10:29 PM UTC
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed. Thank You, Your Ellucian Team
- investigating Sep 16, 2026, 11:01 PM UTC
Ellucian is currently addressing an issue impacting Insights loads/refresh processing in the US-East region caused by an upstream infrastructure provider. Our engineering team is actively deploying a mitigation to restore normal job execution, and we will provide an update once processing has resumed. Thank You, Your Ellucian Team
- identified Sep 16, 2026, 11:59 PM UTC
Ellucian has observed partial recovery for stuck transformation jobs for a variety of customer accounts. Infrastructure provider updates are currently being rolled out to all environments within the US-East region. Ellucian will provide an update on the status of the provider rollout when we hear more. In the meantime, we ask customers to review previously stuck Insights jobs for auto-recovery. Thank You, Your Ellucian Team
- resolved Sep 17, 2026, 01:03 AM UTC
Our infrastructure provider has rolled out fixes to all accounts in the US-East region, and Ellucian has confirmed recovery for transformation jobs across multiple customer accounts. We will continue to monitor general health of transformation job statuses, and ask customers to please review any previously stuck scheduled transformation job runs Thank You, Your Ellucian Team