Ellucian Outage History

Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

The regions of CA, and EU are fully restored and schedules are triggering again.

Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.

Ellucian Engineers remediated an issue impacting ILP processing, the system stabilized, message processing resumed at normal rates, and the backlog was cleared of all actionable messages. We will continue to closely monitor performance.

Some customers experienced intermittent slow response times for Ethos API calls. Ellucian engineers investigated and confirmed that response times have recovered. We will continue to closely monitor the environment.

We closely monitored the widespread issue that Cloudflare was experiencing today. While we are unaware of any impacts to Ellucian SaaS or Cloud systems, it was possible that you may have experienced some intermittent issues until Cloudflare resolved the issue. Cloudflare updated that they implemented a fix and presently Cloudflare services are operating normally, they are no longer observing elevated errors or latency across the network. If you have any issues please submit a case to support. Thank you.

Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal, they continue to see signs of recovery as they route traffic through health nodes. They anticipate full mitigation within the next four hours. Ellucian will continue to monitor. Please submit a ticket if any additional issues are encountered. Microsoft will continue to provide updates via https://azure.status.microsoft/en-us/status.

The authentication issues have been resolved.

Engineering teams remediated the issue impacting ILP real-time and bulk job processing, ILP is fully operational.

The intermittent latency issues have been fully resolved and Experience is fully operational.

Experience performance issues have been resolved. Ellucian engineers have identified and remediated the root cause.

Ellucian engineers have identified and resolved an issue impacting Experience. Normal system performance is restored, and engineers will monitor the service.

Ellucian engineers resolved an issue with Data Connect pipelines. Normal system performance was restored and engineers will continue to monitor the service.