ElevenLabs Outage History
ElevenLabs is up right nowPingoru has recorded 168 incidents for ElevenLabs: 168 in the last 12 months and 95 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 23 of 720 (3%) |
| May 2026 | 9 | 17 of 744 (2%) |
| June 2026 | 6 | 18 of 720 (2%) |
| July 2026 | 10 | 33 of 744 (4%) |
| August 2026 | 27 | 21 of 744 (3%) |
| September 2026 | 33 | 53 of 720 (7%) |
| October 2026 | 30 | 16 of 591 (3%) |
Incidents, newest first
Minor June 17, 2026 Issues with logging in to the website for certain users 1h 38m ElevenCreative
Started Jun 17, 2026, 12:49 PM UTC· resolved Jun 17, 2026, 02:27 PM UTC
- investigating Jun 17, 2026, 12:49 PM UTC
We are currently investigating an issue where free tier users are unable to log in to the website.
- resolved Jun 17, 2026, 02:27 PM UTC
The issue has been resolved, the users can now login normally.
Minor June 17, 2026 UI dubbing failures 6h 28m ElevenCreative
Started Jun 17, 2026, 11:21 AM UTC· resolved Jun 17, 2026, 05:49 PM UTC
- investigating Jun 17, 2026, 11:21 AM UTC
We are aware of reports of intermittent issues affecting some UI dubbing requests and are actively investigating. The platform remains available, and no broader impact to the UI has been identified at this time.
- resolved Jun 17, 2026, 05:49 PM UTC
We have confirmed that dubbing request errors have fully returned to baseline.
Minor June 10, 2026 TTV - Elevated 500 error rates 1h 53m Other
Started Jun 10, 2026, 04:44 AM UTC· resolved Jun 10, 2026, 06:38 AM UTC
- identified Jun 10, 2026, 04:44 AM UTC
We are currently investigating an issue stemming from an upstream provider which is affecting Text to Voice (TTV), where some generations are failing with a 500 error.
- monitoring Jun 10, 2026, 06:03 AM UTC
Error rates have returned to zero, and we are continuing to monitor performance to ensure stability.
- resolved Jun 10, 2026, 06:38 AM UTC
We've confirmed that the issue has been resolved with our upstream provider and error rates have remained stable at zero.
Minor June 4, 2026 OpenAI Image and Video Model Failures – UI, Conversations, Quality, Speech to Text and 6 more
Started Jun 04, 2026, 08:28 PM UTC· resolved Jun 04, 2026, 08:28 PM UTC
- resolved Jun 04, 2026, 08:28 PM UTC
Starting Thursday, June 4th at approximately 19:12 UTC, we experienced an issue with OpenAI image and video models (GPT Image and Sora) due to a provider-side issue. Requests that used any of these models would fail. This also impacted Flows and Templates. This was fully resolved at 19:52 UTC on the same day.
Minor June 2, 2026 Transient STT/STS Errors 7h 23m Speech to Text, Other
Started Jun 02, 2026, 12:22 AM UTC· resolved Jun 02, 2026, 07:45 AM UTC
- investigating Jun 02, 2026, 12:22 AM UTC
We are currently investigating an issue causing transient errors for a small subset of customers using Speech-to-Text (STT) and Speech-to-Speech (STS). We will provide updates as our investigation progresses.
- monitoring Jun 02, 2026, 01:17 AM UTC
We are monitoring an issue that caused transient errors for a small number of customers using Speech-to-Text and Speech-to-Speech services.
- resolved Jun 02, 2026, 07:45 AM UTC
The incident has been resolved. The root cause of the problem was a GCP incident affecting I/O on certain VM types in one of the zones we are using. As a result, some nodes in our clusters were affected.
Minor May 28, 2026 Small number of Eleven V3 TTS generations returning 429s on the Global Residency Server 17m UI, Conversations, Quality, Speech to Text and 6 more
Started May 28, 2026, 11:53 AM UTC· resolved May 28, 2026, 12:10 PM UTC
- identified May 28, 2026, 11:53 AM UTC
We recently identified an issue where a smaller number of tasks were expiring unexpectedly on the global residency server for user using the Eleven v3 model. This affected users on lower priority tiers. The service has since been fully restored and is operating normally.
- resolved May 28, 2026, 12:10 PM UTC
The incident was resolved.
Minor May 27, 2026 Failures in Exports of Studio and Dubbing projects 3h 8m Other, ElevenCreative
Started May 27, 2026, 07:00 PM UTC· resolved May 27, 2026, 10:08 PM UTC
- identified May 27, 2026, 07:00 PM UTC
We’ve identified the issue causing failures in Studio and Dubbing exports. We’re currently scaling resources to mitigate the impact.
- resolved May 27, 2026, 10:08 PM UTC
The issue has been resolved, and exports should now be working as expected.
Minor May 27, 2026 Plan Upgrade Delay 3h 42m Other
Started May 27, 2026, 03:32 PM UTC· resolved May 27, 2026, 07:15 PM UTC
- investigating May 27, 2026, 03:32 PM UTC
We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available.
- identified May 27, 2026, 04:49 PM UTC
We have identified an issue related to the billing provider and are implementing measures to mitigate and resolve it.
- resolved May 27, 2026, 07:15 PM UTC
Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay.
Minor May 25, 2026 Intermittent 500 Errors in Text-to-Speech (TTS) Generation 33m Text to Speech
Started May 25, 2026, 09:02 AM UTC· resolved May 25, 2026, 09:35 AM UTC
- monitoring May 25, 2026, 09:35 AM UTC
We are currently investigating an issue affecting TTS, where some generations are failing with a 500 error.
- resolved May 25, 2026, 09:43 AM UTC
The issue affecting Text-to-Speech (TTS) generation, which was causing intermittent 500 errors, has been resolved. The service is now operating normally.
Minor May 16, 2026 EU Residency: Scribe V1 downtime 1m Speech to Text
Started May 16, 2026, 07:41 AM UTC· resolved May 16, 2026, 07:43 AM UTC
- identified May 16, 2026, 07:41 AM UTC
Scribe V1 mode experienced a complete downtime in EU residency only.
- resolved May 16, 2026, 07:43 AM UTC
The issue has been resolved and error rates are back to normal.
Minor May 15, 2026 EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server 30m Conversations, Speech to Text, Text to Speech
Started May 15, 2026, 09:12 AM UTC· resolved May 15, 2026, 09:42 AM UTC
- investigating May 15, 2026, 09:12 AM UTC
We are currently investigating an issue with the Agents platform, TTS and Scribe in the EU residency server.
- monitoring May 15, 2026, 09:30 AM UTC
We have released an update, and the error rate is back to normal. We are currently monitoring the situation.
- resolved May 15, 2026, 09:42 AM UTC
The issue has been resolved. We will publish a public write-up on this status page once the investigation is completed.
Minor May 13, 2026 EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter 5h Speech to Text
Started May 13, 2026, 02:04 PM UTC· resolved May 13, 2026, 07:05 PM UTC
- investigating May 13, 2026, 02:04 PM UTC
We are seeing elevated error rates for STT API calls in EU residency workspaces. We have implemented a fix and are currently monitoring.
- investigating May 13, 2026, 02:44 PM UTC
We are still seeing an increased error rate for STT API calls in EU residency workspaces. We are working to resolve this issue as soon as possible and will post updates as they become available.
- monitoring May 13, 2026, 04:26 PM UTC
We've identified the source of the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter. STT requests that do not transcribe audio from a URL remain unaffected. We are currently working to publish a release to address the root cause of the issue.
- resolved May 13, 2026, 07:05 PM UTC
We have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution.
Minor May 12, 2026 EU Residency: Elevated error rates for ASR 1h 2m Speech to Text
Started May 12, 2026, 02:29 PM UTC· resolved May 12, 2026, 03:31 PM UTC
- investigating May 12, 2026, 02:29 PM UTC
In the European Residency region only, we are observing increased error rates and latency for ASR requests.
- monitoring May 12, 2026, 02:52 PM UTC
We have observed improvements in error rates and latency, and are continuing to monitor to ensure full resolution.
- resolved May 12, 2026, 03:31 PM UTC
We've tracked error rates and latency as they have returned to baseline, and confirm full resolution of the ASR issues affecting the EU Residency region.
Minor May 4, 2026 Voices not showing up in EU and India data residency workspaces 3h 5m ElevenCreative
Started May 04, 2026, 03:32 PM UTC· resolved May 04, 2026, 06:38 PM UTC
- investigating May 04, 2026, 03:32 PM UTC
We are currently investigating an issue preventing voices from appearing in EU and India data residency workspaces. Default voices, voices in the 'My Voices' section, and Voice Collections are unaffected.
- identified May 04, 2026, 04:12 PM UTC
We have identified the source of the issue and are releasing an update to resolve it.
- resolved May 04, 2026, 06:38 PM UTC
We have released an update to resolve this issue.
Minor April 22, 2026 Payment Issues 48m Other
Started Apr 22, 2026, 02:50 PM UTC· resolved Apr 22, 2026, 03:39 PM UTC
- investigating Apr 22, 2026, 02:50 PM UTC
We are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear.
- monitoring Apr 22, 2026, 03:01 PM UTC
As of 14:55 UTC, we have observed error rates return to baseline, and are continuing to investigate the root cause.
- monitoring Apr 22, 2026, 03:11 PM UTC
We have identified the root cause: A misconfiguration in our billing system caused provisioning of subscriptions to be delayed. Errors remain at baseline. We are continuing our work to ensure the root cause is fully addressed to maintain future system integrity.
- resolved Apr 22, 2026, 03:39 PM UTC
We have confirmed full issue resolution.
Minor April 16, 2026 Twilio Native Integration: Some Successful Transfers Show as Failed 19h 29m UI, Conversations
Started Apr 16, 2026, 05:08 PM UTC· resolved Apr 17, 2026, 12:37 PM UTC
- investigating Apr 16, 2026, 05:08 PM UTC
Starting around 13:00:00 UTC on 2026-04-14, some call transfers with the Twilio Native integration started to get categorized as failures in call transcripts, despite these transfers succeeding. Both custom webhook transfer tools and the native transfer_to_number tool are affected. Calls using SIP numbers are not currently affected. All information indicates that actual transfer failure rate is at baseline. Our engineering team is currently working to correct the mislabeling.
- identified Apr 16, 2026, 06:51 PM UTC
We have identified the root cause of the issue and are currently preparing a release to address it.
- monitoring Apr 17, 2026, 09:49 AM UTC
We have released an update to address the issue. We are currently monitoring the situation.
- resolved Apr 17, 2026, 12:37 PM UTC
The issue has been resolved, and the system is now showing the correct message.
Major April 13, 2026 SIP Call Failures 23m
Started Apr 13, 2026, 09:01 PM UTC· resolved Apr 13, 2026, 09:25 PM UTC
No vendor updates were posted for this incident.
Minor April 2, 2026 Some newly created voices may not appear in “My voices” search 22m
Started Apr 02, 2026, 10:06 AM UTC· resolved Apr 02, 2026, 10:28 AM UTC
- investigating Apr 02, 2026, 10:06 AM UTC
We’re investigating an issue where voices created recently may not show up in “My voices” or search results. This only affects workspaces with 50,000 or more voices. • Voices are not lost and can still be accessed if you have the voice id or a direct link. • The issue is limited to visibility/search indexing for newly created voices. We’re working on a fix and will share another update as soon as search results are fully up to date.
- resolved Apr 02, 2026, 10:28 AM UTC
The issue has been resolved, and all the voices should be visible now. This only affected workspaces with 50,000 or more voices.
Minor April 2, 2026 Errors with workspaces for new users (created today) 1h 3m ElevenCreative
Started Apr 02, 2026, 09:34 AM UTC· resolved Apr 02, 2026, 10:38 AM UTC
- investigating Apr 02, 2026, 09:34 AM UTC
We are investigating an issue affecting the access to the website and API usage of a small percentage of ElevenLabs users. This only impacts workspaces created today, and existing users aren't impacted.
- monitoring Apr 02, 2026, 09:42 AM UTC
Mitigating actions started rolling out, and we are monitoring the error rate.
- resolved Apr 02, 2026, 10:38 AM UTC
The issue has been fixed; this affected only newly created accounts today. Impact is less than 100 workspaces.
Minor March 31, 2026 Degraded SIP Calls – Transfer to Human Affected 4h 46m Telephony
Started Mar 31, 2026, 09:28 AM UTC· resolved Mar 31, 2026, 02:15 PM UTC
- investigating Mar 31, 2026, 09:28 AM UTC
We are currently investigating an issue with SIP calls that is impacting the transfer-to-human flow. We are working on a fix.
- monitoring Mar 31, 2026, 09:58 AM UTC
We have pushed an update, and we are currently monitoring the situation.
- resolved Mar 31, 2026, 02:15 PM UTC
The root cause was an incompatibility in how ElevenLabs handled mid-dialog re-INVITEs. When SIP providers sent re-INVITEs, ElevenLabs responded with 488, which some providers treat as fatal, issue a BYE, and terminate the call. Per RFC 3261, a 488 should not necessarily result in session termination, but provider behaviour varied.
Minor March 30, 2026 Intemittent failures on inbound SIP calls 2h 47m Telephony
Started Mar 30, 2026, 06:16 AM UTC· resolved Mar 30, 2026, 09:03 AM UTC
- investigating Mar 30, 2026, 06:16 AM UTC
On March 29th around 15:33 UTC, some inbound SIP calls began failing intermittently. We are investigating root cause in parallel with mitigation. The issue is only with the calls on the EU Residency.
- resolved Mar 30, 2026, 06:26 AM UTC
Since applying mitigations, we're no longer seeing call failures. We're continuing to look into the root cause.
- investigating Mar 30, 2026, 06:40 AM UTC
We are reopening the investigation regarding the SIP calls.
- investigating Mar 30, 2026, 07:28 AM UTC
We are continuing the investigation, and our team is actively looking into this.
- monitoring Mar 30, 2026, 08:23 AM UTC
A fix has been released. We are currently monitoring the situation, and we have not observed any errors at this time.
- resolved Mar 30, 2026, 09:03 AM UTC
The issue has been fully resolved. The issue was only with the calls on the EU Residency.
Minor March 19, 2026 Elevated Error Rates 2h 46m Speech to Text, Other, Text to Speech
Started Mar 19, 2026, 07:21 PM UTC· resolved Mar 19, 2026, 10:07 PM UTC
- investigating Mar 19, 2026, 07:21 PM UTC
Between 19:01 to 19:07 UTC, we observed increased error rates across the platform. We are currently investigating the root cause.
- resolved Mar 19, 2026, 10:07 PM UTC
We were able to identify the root cause of the increase in errors. We have implemented a fix to mitigate any possible occurrences moving forward.
Major March 16, 2026 SIP Call Failures and Initial Audio Delay –
Started Mar 16, 2026, 04:00 PM UTC· resolved Mar 16, 2026, 04:00 PM UTC
No vendor updates were posted for this incident.
Minor March 15, 2026 ASR and dubbing services down 15m Speech to Text, Other API endpoints
Started Mar 15, 2026, 03:40 PM UTC· resolved Mar 15, 2026, 03:55 PM UTC
- investigating Mar 15, 2026, 03:40 PM UTC
Dubbing and ASR services are currently down. Our team is investigating the issue.
- resolved Mar 15, 2026, 03:55 PM UTC
Our team has resolved the issue, services are back to normal.
Minor March 9, 2026 EU and IN Residency Webpages Inaccessible 24m UI, ElevenCreative
Started Mar 09, 2026, 06:17 PM UTC· resolved Mar 09, 2026, 06:42 PM UTC
- investigating Mar 09, 2026, 06:17 PM UTC
Currently, https://eu.residency.elevenlabs.io/ and https://in.residency.elevenlabs.io/ are not accessible. We are investigating and working to resolve this.
- monitoring Mar 09, 2026, 06:30 PM UTC
The EU and IN residency pages are currently in a functional state. We are continuing to monitor their health to ensure no further interruptions.
- resolved Mar 09, 2026, 06:42 PM UTC
We have confirmed full functionality of both EU and IN residency webpages.