ElevenLabs Outage History
ElevenLabs is up right nowPingoru has recorded 168 incidents for ElevenLabs: 168 in the last 12 months and 95 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 23 of 720 (3%) |
| May 2026 | 9 | 17 of 744 (2%) |
| June 2026 | 6 | 18 of 720 (2%) |
| July 2026 | 10 | 33 of 744 (4%) |
| August 2026 | 27 | 21 of 744 (3%) |
| September 2026 | 33 | 53 of 720 (7%) |
| October 2026 | 30 | 16 of 591 (3%) |
Incidents, newest first
Minor August 24, 2026 [EU (Enterprise-only)] Media not loading across several products 9h 53m Other APIs, Other Agents APIs, All features
Started Aug 24, 2026, 08:49 AM UTC· resolved Aug 24, 2026, 06:43 PM UTC
- investigating Aug 24, 2026, 08:49 AM UTC
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
- identified Aug 24, 2026, 10:18 AM UTC
We have located the cause of the elevated errors, and we are working on a fix.
- identified Aug 24, 2026, 11:42 AM UTC
The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
- identified Aug 24, 2026, 02:53 PM UTC
We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.
- identified Aug 24, 2026, 05:12 PM UTC
Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.
- resolved Aug 24, 2026, 06:43 PM UTC
Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.
Minor August 24, 2026 [Global (United States)] Media not loading across several products 9h 53m Other APIs, Other Agents APIs, All features
Started Aug 24, 2026, 08:49 AM UTC· resolved Aug 24, 2026, 06:43 PM UTC
- investigating Aug 24, 2026, 08:49 AM UTC
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
- identified Aug 24, 2026, 10:18 AM UTC
We have located the cause of the elevated errors, and we are working on a fix.
- identified Aug 24, 2026, 11:42 AM UTC
The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
- identified Aug 24, 2026, 02:53 PM UTC
We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.
- identified Aug 24, 2026, 05:12 PM UTC
Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.
- resolved Aug 24, 2026, 06:43 PM UTC
Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.
Minor August 24, 2026 [India (Enterprise-only)] Media not loading across several products 9h 53m Other APIs, Other Agents APIs, All features
Started Aug 24, 2026, 08:49 AM UTC· resolved Aug 24, 2026, 06:43 PM UTC
- investigating Aug 24, 2026, 08:49 AM UTC
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
- identified Aug 24, 2026, 10:18 AM UTC
We have located the cause of the elevated errors, and we are working on a fix.
- identified Aug 24, 2026, 11:42 AM UTC
The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
- identified Aug 24, 2026, 02:53 PM UTC
We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.
- identified Aug 24, 2026, 05:12 PM UTC
Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.
- resolved Aug 24, 2026, 06:43 PM UTC
Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.
Minor August 24, 2026 [Singapore (Enterprise-only)] Media not loading across several products 9h 53m Other APIs, Other Agents APIs, All features
Started Aug 24, 2026, 08:49 AM UTC· resolved Aug 24, 2026, 06:43 PM UTC
- investigating Aug 24, 2026, 08:49 AM UTC
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
- identified Aug 24, 2026, 10:18 AM UTC
We have located the cause of the elevated errors, and we are working on a fix.
- identified Aug 24, 2026, 11:42 AM UTC
The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
- identified Aug 24, 2026, 02:53 PM UTC
We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.
- identified Aug 24, 2026, 05:12 PM UTC
Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.
- resolved Aug 24, 2026, 06:43 PM UTC
Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.
Minor August 18, 2026 Inbound Twilio calls experiencing intermittent connection failures 3m Telephony
Started Aug 18, 2026, 12:39 PM UTC· resolved Aug 18, 2026, 12:43 PM UTC
- identified Aug 18, 2026, 12:39 PM UTC
From ~07:00 UTC, a small percentage of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
- resolved Aug 18, 2026, 12:43 PM UTC
Inbound calls are currently operational.
Minor August 18, 2026 [EU (Enterprise-only)] Inbound Twilio calls experiencing intermittent connection failures 3m Telephony
Started Aug 18, 2026, 12:39 PM UTC· resolved Aug 18, 2026, 12:43 PM UTC
- identified Aug 18, 2026, 12:39 PM UTC
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
- resolved Aug 18, 2026, 12:43 PM UTC
Inbound calls are currently operational.
Minor August 18, 2026 [Global (United States)] Inbound Twilio calls experiencing intermittent connection failures 3m Telephony
Started Aug 18, 2026, 12:39 PM UTC· resolved Aug 18, 2026, 12:43 PM UTC
- identified Aug 18, 2026, 12:39 PM UTC
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
- resolved Aug 18, 2026, 12:43 PM UTC
Inbound calls are currently operational.
Minor August 18, 2026 [India (Enterprise-only)] Inbound Twilio calls experiencing intermittent connection failures 3m Telephony
Started Aug 18, 2026, 12:39 PM UTC· resolved Aug 18, 2026, 12:43 PM UTC
- identified Aug 18, 2026, 12:39 PM UTC
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
- resolved Aug 18, 2026, 12:43 PM UTC
Inbound calls are currently operational.
Minor August 18, 2026 [Singapore (Enterprise-only)] Inbound Twilio calls experiencing intermittent connection failures 3m Telephony
Started Aug 18, 2026, 12:39 PM UTC· resolved Aug 18, 2026, 12:43 PM UTC
- identified Aug 18, 2026, 12:39 PM UTC
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
- resolved Aug 18, 2026, 12:43 PM UTC
Inbound calls are currently operational.
Minor August 3, 2026 Elevated error rates on TTS, STT APIs 1m Speech to Text, Text to Speech
Started Aug 03, 2026, 09:34 AM UTC· resolved Aug 03, 2026, 09:36 AM UTC
- identified Aug 03, 2026, 09:34 AM UTC
Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
- resolved Aug 03, 2026, 09:36 AM UTC
The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
Minor August 3, 2026 [EU (Enterprise-only)] Elevated error rates on TTS, STT APIs 1m Text to Speech, Speech to Text
Started Aug 03, 2026, 09:34 AM UTC· resolved Aug 03, 2026, 09:36 AM UTC
- identified Aug 03, 2026, 09:34 AM UTC
Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
- resolved Aug 03, 2026, 09:36 AM UTC
The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
Minor August 3, 2026 [Global (United States)] Elevated error rates on TTS, STT APIs 1m Text to Speech, Speech to Text
Started Aug 03, 2026, 09:34 AM UTC· resolved Aug 03, 2026, 09:36 AM UTC
- identified Aug 03, 2026, 09:34 AM UTC
Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
- resolved Aug 03, 2026, 09:36 AM UTC
The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
Minor August 3, 2026 [India (Enterprise-only)] Elevated error rates on TTS, STT APIs 1m Text to Speech, Speech to Text
Started Aug 03, 2026, 09:34 AM UTC· resolved Aug 03, 2026, 09:36 AM UTC
- identified Aug 03, 2026, 09:34 AM UTC
Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
- resolved Aug 03, 2026, 09:36 AM UTC
The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
Minor August 3, 2026 [Singapore (Enterprise-only)] Elevated error rates on TTS, STT APIs 1m Text to Speech, Speech to Text
Started Aug 03, 2026, 09:34 AM UTC· resolved Aug 03, 2026, 09:36 AM UTC
- identified Aug 03, 2026, 09:34 AM UTC
Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
- resolved Aug 03, 2026, 09:36 AM UTC
The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
Minor July 31, 2026 SIP call failures 15h 51m Telephony
Started Jul 31, 2026, 03:08 AM UTC· resolved Jul 31, 2026, 07:00 PM UTC
- investigating Jul 31, 2026, 03:08 AM UTC
Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
- identified Jul 31, 2026, 04:00 AM UTC
We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
- resolved Jul 31, 2026, 05:29 AM UTC
The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
- investigating Jul 31, 2026, 06:18 AM UTC
Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
- identified Jul 31, 2026, 09:06 AM UTC
Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
- identified Jul 31, 2026, 11:10 AM UTC
Our team is actively working to add additional logging to our systems and identify the root cause of the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
- identified Jul 31, 2026, 01:01 PM UTC
Our team is still actively working to restore all calls and phone numbers to their normal working state.
- identified Jul 31, 2026, 01:26 PM UTC
We have identified the root cause of the failed SIP calls and prepared a fix.
- identified Jul 31, 2026, 02:33 PM UTC
Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue.
- identified Jul 31, 2026, 06:02 PM UTC
Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
- resolved Jul 31, 2026, 07:15 PM UTC
After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.
Minor July 31, 2026 [EU (Enterprise-only)] SIP call failures 15h 51m Telephony
Started Jul 31, 2026, 03:08 AM UTC· resolved Jul 31, 2026, 07:00 PM UTC
- investigating Jul 31, 2026, 03:08 AM UTC
Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
- identified Jul 31, 2026, 04:00 AM UTC
We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
- resolved Jul 31, 2026, 05:29 AM UTC
The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
- investigating Jul 31, 2026, 06:18 AM UTC
Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
- identified Jul 31, 2026, 09:06 AM UTC
Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
- identified Jul 31, 2026, 11:12 AM UTC
Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
- identified Jul 31, 2026, 01:01 PM UTC
Our team is still actively working to restore all calls and phone numbers to their normal working state.
- identified Jul 31, 2026, 02:33 PM UTC
We have identified the root cause of the failed SIP calls and prepared a fix.
- identified Jul 31, 2026, 06:02 PM UTC
Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
- resolved Jul 31, 2026, 07:00 PM UTC
After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.
Minor July 31, 2026 [Global (United States)] SIP call failures 15h 51m Telephony
Started Jul 31, 2026, 03:08 AM UTC· resolved Jul 31, 2026, 07:00 PM UTC
- investigating Jul 31, 2026, 03:08 AM UTC
Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
- identified Jul 31, 2026, 04:00 AM UTC
We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
- resolved Jul 31, 2026, 05:29 AM UTC
The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
- investigating Jul 31, 2026, 06:18 AM UTC
Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
- identified Jul 31, 2026, 09:06 AM UTC
Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
- identified Jul 31, 2026, 11:12 AM UTC
Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
- identified Jul 31, 2026, 01:01 PM UTC
Our team is still actively working to restore all calls and phone numbers to their normal working state.
- identified Jul 31, 2026, 02:33 PM UTC
We have identified the root cause of the failed SIP calls and prepared a fix.
- identified Jul 31, 2026, 06:02 PM UTC
Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
- resolved Jul 31, 2026, 07:00 PM UTC
After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.
Minor July 31, 2026 [India (Enterprise-only)] SIP call failures 15h 51m Telephony
Started Jul 31, 2026, 03:08 AM UTC· resolved Jul 31, 2026, 07:00 PM UTC
- investigating Jul 31, 2026, 03:08 AM UTC
Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
- identified Jul 31, 2026, 04:00 AM UTC
We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
- resolved Jul 31, 2026, 05:29 AM UTC
The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
- investigating Jul 31, 2026, 06:18 AM UTC
Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
- identified Jul 31, 2026, 09:06 AM UTC
Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
- identified Jul 31, 2026, 11:12 AM UTC
Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
- identified Jul 31, 2026, 01:01 PM UTC
Our team is still actively working to restore all calls and phone numbers to their normal working state.
- identified Jul 31, 2026, 02:33 PM UTC
We have identified the root cause of the failed SIP calls and prepared a fix.
- identified Jul 31, 2026, 06:02 PM UTC
Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
- resolved Jul 31, 2026, 07:00 PM UTC
After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.
Minor July 31, 2026 [Singapore (Enterprise-only)] SIP call failures 15h 51m Telephony
Started Jul 31, 2026, 03:08 AM UTC· resolved Jul 31, 2026, 07:00 PM UTC
- investigating Jul 31, 2026, 03:08 AM UTC
Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
- identified Jul 31, 2026, 04:00 AM UTC
We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
- resolved Jul 31, 2026, 05:29 AM UTC
The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
- investigating Jul 31, 2026, 06:18 AM UTC
Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
- identified Jul 31, 2026, 09:06 AM UTC
Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
- identified Jul 31, 2026, 11:12 AM UTC
Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
- identified Jul 31, 2026, 01:01 PM UTC
Our team is still actively working to restore all calls and phone numbers to their normal working state.
- identified Jul 31, 2026, 02:33 PM UTC
We have identified the root cause of the failed SIP calls and prepared a fix.
- identified Jul 31, 2026, 06:02 PM UTC
Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
- resolved Jul 31, 2026, 07:00 PM UTC
After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.
Minor July 17, 2026 Conversation History Not Showing Recent Calls (EU Residency) - All Conversation are appearing with a delay 44m Conversations
Started Jul 17, 2026, 08:37 AM UTC· resolved Jul 17, 2026, 09:22 AM UTC
- investigating Jul 17, 2026, 08:37 AM UTC
Conversations are not appearing in Conversation History, making it difficult to view or track recent calls.
- monitoring Jul 17, 2026, 09:05 AM UTC
We have fixed the issue, all the conversations should become visible. We are monitoring the situation.
- resolved Jul 17, 2026, 09:22 AM UTC
The issue has been resolved. All the previous conversations should be visible now.
Minor July 14, 2026 Speech Engine Conversation Failures 9h 56m Conversations
Started Jul 14, 2026, 11:52 AM UTC· resolved Jul 14, 2026, 09:48 PM UTC
- identified Jul 14, 2026, 11:52 AM UTC
We've identified a recent release that is causing Speech Engine conversations to fail. We are currently working to address the issue.
- resolved Jul 14, 2026, 09:48 PM UTC
We've taken steps to mitigate the Speech Engine failures and have confirmed that performance has returned to baseline.
Minor July 9, 2026 WhatsApp outbound message failures 5h 1m Integrations
Started Jul 09, 2026, 05:33 PM UTC· resolved Jul 09, 2026, 10:34 PM UTC
- identified Jul 09, 2026, 05:33 PM UTC
Customers using WhatsApp to initiate outbound messages will see failed conversations. We've identified the problem and a fix is being rolled out.
- resolved Jul 09, 2026, 10:34 PM UTC
The fix has been released. Outbound WhatsApp messaging is operating normally.
Minor July 8, 2026 Increased Error Rate in US Region – UI, Conversations, Quality, Speech to Text and 6 more
Started Jul 08, 2026, 05:04 PM UTC· resolved Jul 08, 2026, 05:04 PM UTC
- resolved Jul 08, 2026, 05:04 PM UTC
We experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence.
Minor July 7, 2026 Image and Video Generation Errors 1h 33m ElevenCreative
Started Jul 07, 2026, 01:39 PM UTC· resolved Jul 07, 2026, 03:13 PM UTC
- investigating Jul 07, 2026, 01:39 PM UTC
We are experiencing an increased error rate for generating images and videos. This will impact all services that rely on image and video generation, including Flows and Templates. We are looking into this and will post updates as they become available.
- resolved Jul 07, 2026, 03:13 PM UTC
We have implemented a fix for the heightened image and video generation error rate. We have not seen any further issues after implementing the fix.
Minor June 25, 2026 Agent Tool Creation and Update Does not Save 2h 9m UI
Started Jun 25, 2026, 02:54 PM UTC· resolved Jun 25, 2026, 05:04 PM UTC
- identified Jun 25, 2026, 02:54 PM UTC
Currently, creating and updating agent tools when the tool has the Post, Put, and Patch methods in the tool configuration does not allow the tool to save. Our engineers have identified the core issue and are currently working to implement a fix.
- resolved Jun 25, 2026, 05:04 PM UTC
Our engineers were able to push a fix to resolve the failure to save when editing or creating Agent tools that include the Put, Patch, or Post methods in their configuration. We have validated that the tools are now able to be saved, and confirm full resolution.