Payment Issues

Update timeline

1. investigating Apr 22, 2026, 02:50 PM UTC

   Status: Investigating We are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear. Affected components Other (Degraded performance)

2. monitoring Apr 22, 2026, 03:01 PM UTC

   Status: Monitoring As of 14:55 UTC, we have observed error rates return to baseline, and are continuing to investigate the root cause. Affected components Other (Operational)

3. monitoring Apr 22, 2026, 03:11 PM UTC

   Status: Monitoring We have identified the root cause: A misconfiguration in our billing system caused provisioning of subscriptions to be delayed. Errors remain at baseline. We are continuing our work to ensure the root cause is fully addressed to maintain future system integrity. Affected components Other (Operational)

4. resolved Apr 22, 2026, 03:39 PM UTC

   Status: Resolved We have confirmed full issue resolution. Affected components Other (Operational)