ElevenLabs incident
EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter
ElevenLabs experienced a minor incident on May 13, 2026 affecting Speech to Text, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 02:04 PM UTC
Status: Investigating We are seeing elevated error rates for STT API calls in EU residency workspaces. We have implemented a fix and are currently monitoring. Affected components Speech to Text (Degraded performance)
- investigating May 13, 2026, 02:44 PM UTC
Status: Investigating We are still seeing an increased error rate for STT API calls in EU residency workspaces. We are working to resolve this issue as soon as possible and will post updates as they become available. Affected components Speech to Text (Degraded performance)
- monitoring May 13, 2026, 04:26 PM UTC
Status: Monitoring We've identified the source of the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter. STT requests that do not transcribe audio from a URL remain unaffected. We are currently working to publish a release to address the root cause of the issue. Affected components Speech to Text (Degraded performance)
- resolved May 13, 2026, 07:05 PM UTC
Status: Resolved We have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution. Affected components Speech to Text (Operational)