EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter

Update timeline

1. investigating May 13, 2026, 02:04 PM UTC

   We are seeing elevated error rates for STT API calls in EU residency workspaces. We have implemented a fix and are currently monitoring.

2. investigating May 13, 2026, 02:44 PM UTC

   We are still seeing an increased error rate for STT API calls in EU residency workspaces. We are working to resolve this issue as soon as possible and will post updates as they become available.

3. monitoring May 13, 2026, 04:26 PM UTC

   We've identified the source of the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter. STT requests that do not transcribe audio from a URL remain unaffected. We are currently working to publish a release to address the root cause of the issue.

4. resolved May 13, 2026, 07:05 PM UTC

   We have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution.