ElevenLabs incident
Twilio Native Integration: Some Successful Transfers Show as Failed
Resolved after 19 hours 29 minutes, affecting UI and Conversations, on April 16, 2026.
We have released an update to address the issue. We are currently monitoring the situation.
Affected components
Update timeline
- investigating Apr 16, 2026, 05:08 PM UTC
Starting around 13:00:00 UTC on 2026-04-14, some call transfers with the Twilio Native integration started to get categorized as failures in call transcripts, despite these transfers succeeding. Both custom webhook transfer tools and the native transfer_to_number tool are affected. Calls using SIP numbers are not currently affected. All information indicates that actual transfer failure rate is at baseline. Our engineering team is currently working to correct the mislabeling.
- identified Apr 16, 2026, 06:51 PM UTC
We have identified the root cause of the issue and are currently preparing a release to address it.
- monitoring Apr 17, 2026, 09:49 AM UTC
We have released an update to address the issue. We are currently monitoring the situation.
- resolved Apr 17, 2026, 12:37 PM UTC
The issue has been resolved, and the system is now showing the correct message.
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