ElevenLabs incident

Twilio Native Integration: Some Successful Transfers Show as Failed

Minor Resolved View vendor source →

ElevenLabs experienced a minor incident on April 17, 2026 affecting UI and Conversations, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 12:37 PM UTC
Resolved
Apr 17, 2026, 12:37 PM UTC
Duration
—
Detected by Pingoru
Apr 17, 2026, 12:37 PM UTC

Affected components

UIConversations

Update timeline

  1. investigating Apr 16, 2026, 05:08 PM UTC

    Status: Investigating Starting around 13:00:00 UTC on 2026-04-14, some call transfers with the Twilio Native integration started to get categorized as failures in call transcripts, despite these transfers succeeding. Both custom webhook transfer tools and the native transfer_to_number tool are affected. Calls using SIP numbers are not currently affected. All information indicates that actual transfer failure rate is at baseline. Our engineering team is currently working to correct the mislabeling. Affected components UI (Degraded performance)

  2. identified Apr 16, 2026, 06:51 PM UTC

    Status: Identified We have identified the root cause of the issue and are currently preparing a release to address it. Affected components UI (Degraded performance)

  3. monitoring Apr 17, 2026, 09:49 AM UTC

    Status: Monitoring We have released an update to address the issue. We are currently monitoring the situation. Affected components UI (Degraded performance) Conversations (Degraded performance)

  4. resolved Apr 17, 2026, 12:37 PM UTC

    Status: Resolved The issue has been resolved, and the system is now showing the correct message. Affected components Conversations (Operational) UI (Operational)