ElevenLabs experienced a minor incident on May 27, 2026 affecting Other, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 03:32 PM UTC
Status: Investigating We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available. Affected components Other (Degraded performance)
- identified May 27, 2026, 04:49 PM UTC
Status: Identified We have identified an issue related to the billing provider and are implementing measures to mitigate and resolve it. Affected components Other (Degraded performance)
- resolved May 27, 2026, 07:15 PM UTC
Status: Resolved Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay. Affected components Other (Operational)