Resolved after 3 hours 42 minutes, affecting Other, on May 27, 2026.
Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay.
Affected components
Update timeline
- investigating May 27, 2026, 03:32 PM UTC
We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available.
- identified May 27, 2026, 04:49 PM UTC
We have identified an issue related to the billing provider and are implementing measures to mitigate and resolve it.
- resolved May 27, 2026, 07:15 PM UTC
Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay.
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