ElevenLabs incident

Voices not showing up in EU and India data residency workspaces

Resolved after 3 hours 5 minutes, affecting ElevenCreative, on May 4, 2026.

identified May 04, 2026, 04:12 PM UTC

We have identified the source of the issue and are releasing an update to resolve it.

Started
May 04, 2026, 03:32 PM UTC
Resolved
May 04, 2026, 06:38 PM UTC
Duration
3h 5m
Detected by Pingoru
May 04, 2026, 03:32 PM UTC

Affected components

ElevenCreative

Update timeline

  1. investigating May 04, 2026, 03:32 PM UTC

    We are currently investigating an issue preventing voices from appearing in EU and India data residency workspaces. Default voices, voices in the 'My Voices' section, and Voice Collections are unaffected.

  2. identified May 04, 2026, 04:12 PM UTC

    We have identified the source of the issue and are releasing an update to resolve it.

  3. resolved May 04, 2026, 06:38 PM UTC

    We have released an update to resolve this issue.

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