Is ElevenLabs down?

Last checked 8m ago
Current status
ElevenLabs is having a partial outage

Active incident: SIP call failures

Official status page: https://status.elevenlabs.io · Polled every 5 minutes · 12 components tracked

ElevenLabs is reporting a partial outage right now (last checked 8m ago). Some components are affected; others remain operational.

Real-time ElevenLabs status, recent outages, and incident history — pulled directly from ElevenLabs's official status page at https://status.elevenlabs.io every 5 minutes. Pingoru tracks 12 ElevenLabs services and has captured 21 incidents in the last 90 days (95.32% uptime). Get email, Slack, Discord, or webhook alerts the moment ElevenLabs reports a new incident — free for 5 monitors, no credit card.

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ElevenLabs uptime 95.32% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 1h 3m
    Started Jul 31, 2026, 02:33 PM UTC
    Telephony
    Timeline · 9 updates
    • investigating · Jul 31, 2026, 03:08 AM UTC

      Status: Investigating Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality. Affected components Telephony (Partial outage)

    • identified · Jul 31, 2026, 04:00 AM UTC

      Status: Identified We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix. Affected components Telephony (Partial outage)

    • resolved · Jul 31, 2026, 05:29 AM UTC

      Status: Resolved The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence. Affected components Telephony (Operational)

    • investigating · Jul 31, 2026, 06:18 AM UTC

      Status: Investigating Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating. Affected components Telephony (Partial outage)

    • identified · Jul 31, 2026, 09:06 AM UTC

      Status: Identified Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information. Affected components Telephony (Partial outage)

    • identified · Jul 31, 2026, 11:10 AM UTC

      Status: Identified Our team is actively working to add additional logging to our systems and identify the root cause of the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible. Affected components Telephony (Partial outage)

    • identified · Jul 31, 2026, 01:01 PM UTC

      Status: Identified Our team is still actively working to restore all calls and phone numbers to their normal working state. Affected components Telephony (Partial outage)

    • identified · Jul 31, 2026, 01:26 PM UTC

      Status: Identified We have identified the root cause of the failed SIP calls and prepared a fix. Affected components Telephony (Partial outage)

    • identified · Jul 31, 2026, 02:33 PM UTC

      Status: Identified Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. Affected components Telephony (Partial outage)

    Latest: Status: Identified Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issu…

Recent outages & incidents

Past 90 days
  1. Resolved
    Started Jul 17, 2026, 09:22 AM UTC · Resolved Jul 17, 2026, 09:22 AM UTC
    Conversations
    Timeline · 3 updates
    • investigating · Jul 17, 2026, 08:37 AM UTC

      Status: Investigating Conversations are not appearing in Conversation History, making it difficult to view or track recent calls. Affected components Conversations (Degraded performance)

    • monitoring · Jul 17, 2026, 09:05 AM UTC

      Status: Monitoring We have fixed the issue, all the conversations should become visible. We are monitoring the situation. Affected components Conversations (Degraded performance)

    • resolved · Jul 17, 2026, 09:22 AM UTC

      Status: Resolved The issue has been resolved. All the previous conversations should be visible now. Affected components Conversations (Operational)

    Latest: Status: Resolved The issue has been resolved. All the previous conversations should be visible now. Affected components Conversations (Operational)

  2. Resolved
    Started Jul 14, 2026, 09:48 PM UTC · Resolved Jul 14, 2026, 09:48 PM UTC
    Conversations
    Timeline · 2 updates
    • identified · Jul 14, 2026, 11:52 AM UTC

      Status: Identified We've identified a recent release that is causing Speech Engine conversations to fail. We are currently working to address the issue. Affected components Conversations (Partial outage)

    • resolved · Jul 14, 2026, 09:48 PM UTC

      Status: Resolved We've taken steps to mitigate the Speech Engine failures and have confirmed that performance has returned to baseline. Affected components Conversations (Operational)

    Latest: Status: Resolved We've taken steps to mitigate the Speech Engine failures and have confirmed that performance has returned to baseline. Affected components Conversations (Operation…

  3. Resolved
    Started Jul 09, 2026, 10:34 PM UTC · Resolved Jul 09, 2026, 10:34 PM UTC
    Integrations
    Timeline · 2 updates
    • identified · Jul 09, 2026, 05:33 PM UTC

      Status: Identified Customers using WhatsApp to initiate outbound messages will see failed conversations. We've identified the problem and a fix is being rolled out. Affected components Integrations (Partial outage)

    • resolved · Jul 09, 2026, 10:34 PM UTC

      Status: Resolved The fix has been released. Outbound WhatsApp messaging is operating normally. Affected components Integrations (Operational)

    Latest: Status: Resolved The fix has been released. Outbound WhatsApp messaging is operating normally. Affected components Integrations (Operational)

  4. Resolved
    Started Jul 08, 2026, 05:04 PM UTC · Resolved Jul 08, 2026, 05:04 PM UTC
    UIConversationsQualitySpeech to TextOtherOther API endpointsRAGElevenCreativeTelephonyText to Speech
    Timeline · 1 update
    • resolved · Jul 08, 2026, 05:04 PM UTC

      Status: Resolved We experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence. Affected components Other (Operational) Telephony (Operational) UI (Operational) Quality (Operational) Speech to Text (Operational) ElevenCreative (Operational) Text to Speech (Operational) RAG (Operational) Other API endpoints (Operational) Conversations (Operational)

    Latest: Status: Resolved We experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened…

  5. Resolved
    Started Jul 07, 2026, 03:13 PM UTC · Resolved Jul 07, 2026, 03:13 PM UTC
    ElevenCreative
    Timeline · 2 updates
    • investigating · Jul 07, 2026, 01:39 PM UTC

      Status: Investigating We are experiencing an increased error rate for generating images and videos. This will impact all services that rely on image and video generation, including Flows and Templates. We are looking into this and will post updates as they become available. Affected components ElevenCreative (Degraded performance)

    • resolved · Jul 07, 2026, 03:13 PM UTC

      Status: Resolved We have implemented a fix for the heightened image and video generation error rate. We have not seen any further issues after implementing the fix. Affected components ElevenCreative (Operational)

    Latest: Status: Resolved We have implemented a fix for the heightened image and video generation error rate. We have not seen any further issues after implementing the fix. Affected compon…

See the full ElevenLabs outage history

16 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 21 incidents View full outage history →