Eftsure Outage History

Eftsure is up right now

Eftsure had 35 outages in the last 2 years totaling 158h 0m of downtime — averaging 1.4 incidents per month.

There were 35 Eftsure outages since July 2, 2024 totaling 158h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.eftsure.com.au

Minor June 10, 2026

ANZ Transactive Bank Overlay unresponsive probably due to changes on their web page.

Detected by Pingoru
Jun 10, 2026, 08:10 AM UTC
Resolved
Jun 11, 2026, 03:31 AM UTC
Duration
19h 21m
Affected: Bank Overlay
Timeline · 3 updates
  1. investigating Jun 10, 2026, 08:10 AM UTC

    Dear Eftsure customers, We would like to inform you that the bank overlay is currently unresponsive on the ANZ Transactive bank page, likely due to recent changes on their website. Our engineering team will commence work to ensure that our bank overlay functions correctly with the updated pages. As a workaround, your AP team can export a PDF report and send it through to the approvers to proceed with payments. We will keep you informed of our progress and provide updates as they become available. We apologise for any inconvenience this may cause and appreciate your understanding and patience. Sincerely, The Eftsure Team

  2. identified Jun 11, 2026, 01:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 11, 2026, 03:31 AM UTC

    Dear Eftsure customers, The issue affecting the bank overlay for ANZ has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Minor June 4, 2026

Editing Supplier record not working on upgraded Chrome (Workaround use Microsoft Edge)

Detected by Pingoru
Jun 04, 2026, 05:01 AM UTC
Resolved
Jun 04, 2026, 11:22 PM UTC
Duration
18h 20m
Affected: Supplier Management
Timeline · 3 updates
  1. identified Jun 04, 2026, 05:01 AM UTC

    Dear Eftsure customers, We have identified a technical issue when using the upgraded browser, Chrome version isn't allowing users to update the supplier record within the supplier management section. As a workaround, please use Microsoft Edge. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. identified Jun 04, 2026, 11:21 PM UTC

    Dear Eftsure customers, The issue affecting the customer portal on Chrome has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

  3. resolved Jun 04, 2026, 11:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 26, 2026

Sandbox outage

Detected by Pingoru
May 26, 2026, 03:00 AM UTC
Resolved
May 26, 2026, 03:45 AM UTC
Duration
44m
Affected: Sandbox
Timeline · 4 updates
  1. investigating May 26, 2026, 03:00 AM UTC

    We are currently investigating this issue.

  2. identified May 26, 2026, 03:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2026, 03:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2026, 03:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2026

Sandbox emails unavailable

Detected by Pingoru
Mar 12, 2026, 10:22 PM UTC
Resolved
Mar 13, 2026, 01:31 AM UTC
Duration
3h 9m
Affected: Sandbox
Timeline · 2 updates
  1. identified Mar 12, 2026, 10:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 13, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Timeout issues reported

Detected by Pingoru
Mar 11, 2026, 02:44 AM UTC
Resolved
Mar 11, 2026, 05:57 AM UTC
Duration
3h 13m
Affected: APIs
Timeline · 3 updates
  1. investigating Mar 11, 2026, 02:44 AM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2026, 05:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 11, 2026, 05:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026

Eftsure Portal Outage

Detected by Pingoru
Feb 24, 2026, 09:30 PM UTC
Resolved
Feb 25, 2026, 12:14 AM UTC
Duration
2h 43m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 3 updates
  1. investigating Feb 24, 2026, 09:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 24, 2026, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2026, 12:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Technical issue with the resending feature for onboarding

Detected by Pingoru
Jan 13, 2026, 05:20 AM UTC
Resolved
Jan 13, 2026, 07:02 AM UTC
Duration
1h 42m
Affected: Supplier Onboarding
Timeline · 2 updates
  1. identified Jan 13, 2026, 05:20 AM UTC

    Dear Eftsure customers, We are currently experiencing a technical issue with the resending feature for onboarding within the customer portal. Our engineering team is actively investigating the root cause and working to restore functionality by tomorrow. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. resolved Jan 13, 2026, 07:02 AM UTC

    Dear Eftsure customers, The earlier issue affecting the resend onboarding feature has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Major November 19, 2025

Bank Overlay partial outage: Westpac Corporate changed web pages

Detected by Pingoru
Nov 19, 2025, 01:29 AM UTC
Resolved
Nov 19, 2025, 11:58 PM UTC
Duration
22h 29m
Affected: Bank Overlay
Timeline · 2 updates
  1. investigating Nov 19, 2025, 01:29 AM UTC

    Dear Eftsure customers, Due to recent updates made to Westpac Corporate’s web pages, our Eftsure bank overlay is currently experiencing technical difficulties specific to that bank. Our engineering team is actively working to restore full functionality as quickly as possible. We will keep you informed once a fix has been deployed. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. resolved Nov 19, 2025, 11:58 PM UTC

    Dear Eftsure customers, The issue affecting the bank overlay for the Westpac Corporate Bank has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Major November 17, 2025

Login via SAML SSO is experiencing an issue

Detected by Pingoru
Nov 17, 2025, 11:48 PM UTC
Resolved
Nov 18, 2025, 02:10 AM UTC
Duration
2h 21m
Affected: Bank OverlayDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 4 updates
  1. investigating Nov 17, 2025, 11:48 PM UTC

    We are currently investigating this issue.

  2. identified Nov 18, 2025, 12:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2025, 12:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 02:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 10, 2025

We are currently experiencing a server accessibility technical issue.

Detected by Pingoru
Nov 10, 2025, 04:29 AM UTC
Resolved
Nov 10, 2025, 06:30 AM UTC
Duration
2h 1m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 5 updates
  1. investigating Nov 10, 2025, 04:29 AM UTC

    Dear Eftsure customers, We are currently experiencing a significant outage affecting the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. investigating Nov 10, 2025, 04:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 10, 2025, 04:42 AM UTC

    Dear Eftsure customers, Our engineering team has identified the root cause and is currently deploying a fix. We’re working to restore full functionality as soon as possible and will continue to keep you informed as we make progress.

  4. monitoring Nov 10, 2025, 06:12 AM UTC

    Dear Eftsure customers, We’ve deployed a fix for the earlier issue affecting the customer portal, and the service is now back online. Our team is actively monitoring system performance to ensure everything remains stable. Thank you for your patience while we resolved the issue. If you continue to experience any problems, please don’t hesitate to contact our support team. Sincerely, The Eftsure Team

  5. resolved Nov 10, 2025, 06:30 AM UTC

    Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Major October 28, 2025

Supplier Management not accessible for certain users

Detected by Pingoru
Oct 28, 2025, 04:24 AM UTC
Resolved
Oct 28, 2025, 07:25 AM UTC
Duration
3h 1m
Affected: Supplier Management
Timeline · 3 updates
  1. investigating Oct 28, 2025, 04:24 AM UTC

    Dear Eftsure customers, We are currently experiencing an issue with the 'Supplier Management', where some users are not able to access it and are getting an 'Oops Something Went Wrong' message. Our engineering team is actively investigating the root cause and working on a fix as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. identified Oct 28, 2025, 04:57 AM UTC

    Dear Eftsure customers, Our engineering team has identified the root cause and is currently testing prior to deploying a fix. We will continue to keep you informed as we make progress. Sincerely, The Eftsure Team

  3. resolved Oct 28, 2025, 07:25 AM UTC

    Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Sincerely, The Eftsure Team

Read the full incident report →

Minor October 21, 2025

Intermittent Service Disruption

Detected by Pingoru
Oct 21, 2025, 02:30 AM UTC
Resolved
Oct 21, 2025, 07:19 AM UTC
Duration
4h 48m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 5 updates
  1. investigating Oct 21, 2025, 03:59 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 21, 2025, 04:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 21, 2025, 07:17 AM UTC

    This issue has been resolved and our systems are operating normally again. Thank you for your understanding and patience with this. If you have further concerns, please do not hesitate to contact our support team.

  4. monitoring Oct 21, 2025, 07:18 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2025, 07:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Technical Issue with our Contact Centre (Inbound Calls)

Detected by Pingoru
Oct 20, 2025, 11:35 PM UTC
Resolved
Oct 21, 2025, 02:47 AM UTC
Duration
3h 12m
Timeline · 2 updates
  1. investigating Oct 20, 2025, 11:35 PM UTC

    Dear Eftsure customers, We are currently experiencing a technical issue with our Contact Centre and are unable to receive inbound calls at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible. In the meantime, please don’t hesitate to contact us via email at [email protected] for any assistance, we’ll be more than happy to help. Sincerely, The Eftsure Team

  2. resolved Oct 21, 2025, 02:47 AM UTC

    Dear Eftsure customers, The earlier issue affecting our Contact Centre has been fully resolved. You are now able to place a call to us and we should be receiving it suncessfully. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Critical October 15, 2025

Production Outage

Detected by Pingoru
Oct 15, 2025, 03:34 AM UTC
Resolved
Oct 15, 2025, 03:53 AM UTC
Duration
19m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 2 updates
  1. investigating Oct 15, 2025, 03:34 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 15, 2025, 03:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2025

System outage

Detected by Pingoru
Sep 11, 2025, 02:47 AM UTC
Resolved
Sep 11, 2025, 06:09 AM UTC
Duration
3h 21m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 4 updates
  1. investigating Sep 11, 2025, 02:47 AM UTC

    We are currently investigating this issue.

  2. identified Sep 11, 2025, 02:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2025, 04:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2025, 06:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Error message when attending to a verification request.

Detected by Pingoru
Jul 15, 2025, 10:09 AM UTC
Resolved
Jul 14, 2025, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 15, 2025, 10:09 AM UTC

    Dear Eftsure customers, Please be aware that some supplier users might encounter an error message when clicking next in Step 2 of a verification request. Our engineering team has identified the root cause and has deployed a fix already. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Minor July 15, 2025

Some customers might experience an error message when accessing the 'Supplier Onboarding' page.

Detected by Pingoru
Jul 15, 2025, 07:49 AM UTC
Resolved
Jul 15, 2025, 11:53 AM UTC
Duration
4h 3m
Affected: Supplier Onboarding
Timeline · 2 updates
  1. identified Jul 15, 2025, 07:49 AM UTC

    Dear Eftsure Customers, Please be aware that some users may encounter an "Oops" error message when attempting to access the Supplier Onboarding page within the customer portal. Our engineering team has identified the root cause and is actively working on deploying a fix. Please be assured that resolving this issue is a top priority, and we will keep you informed with any significant updates. Thank you for your patience and understanding. Sincerely, The Eftsure Team

  2. resolved Jul 15, 2025, 11:53 AM UTC

    Dear Eftsure customers, The earlier issue affecting the 'Supplier Onboarding' page for certain users has now been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely,

Read the full incident report →

Critical July 10, 2025

Sandbox is experiencing an outage

Detected by Pingoru
Jul 10, 2025, 01:12 AM UTC
Resolved
Jul 10, 2025, 02:06 AM UTC
Duration
53m
Affected: Sandbox
Timeline · 3 updates
  1. investigating Jul 10, 2025, 01:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 10, 2025, 01:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 10, 2025, 02:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 4, 2025

Eftsure portal outage

Detected by Pingoru
Jul 04, 2025, 12:00 AM UTC
Resolved
Jul 04, 2025, 02:00 AM UTC
Duration
2h
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 4 updates
  1. investigating Jul 04, 2025, 12:00 AM UTC

    Dear Eftsure customers, We are currently experiencing a significant outage affecting the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. investigating Jul 04, 2025, 12:37 AM UTC

    Dear Eftsure customer, We continue to investigate the issue. The system is coming back online intermittently, but we have no guarantee at this point that it will remain stable. Thank you for bearing with us Sincerely, The Eftsure Team

  3. monitoring Jul 04, 2025, 12:50 AM UTC

    Dear Eftsure customers, The customer portal is now stabilising and returning to normal performance levels. While the service should be usable again, please note that we have not yet identified the root cause that triggered the issue. We are entering a monitoring period to ensure continued stability, while our engineering team continues to investigate the underlying cause. Thank you for your patience and understanding. We will provide further updates as new information becomes available. Sincerely, The Eftsure Team

  4. resolved Jul 04, 2025, 02:00 AM UTC

    Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Read the full incident report →

Major June 18, 2025

Suppliers are not loading under Supplier Management

Detected by Pingoru
Jun 18, 2025, 07:25 AM UTC
Resolved
Jun 19, 2025, 12:09 AM UTC
Duration
16h 44m
Affected: Supplier Management
Timeline · 2 updates
  1. monitoring Jun 18, 2025, 07:25 AM UTC

    A fix has been implemented and we are monitoring the results

  2. resolved Jun 19, 2025, 12:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 30, 2025

BSB invalid for supplier records created automatically from payment check due to a dash in the BSB number

Detected by Pingoru
May 30, 2025, 02:12 AM UTC
Resolved
May 30, 2025, 07:21 AM UTC
Duration
5h 8m
Affected: Supplier ManagementPayments Review
Timeline · 2 updates
  1. identified May 30, 2025, 02:12 AM UTC

    Dear Eftsure customers, We have identified a technical issue where supplier records automatically created from a payment check are being marked as invalid due to an unintended dash in the BSB field. Our development team is actively working on a resolution, and a fix will be deployed shortly. We sincerely apologise for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Thank you for your understanding.

  2. resolved May 30, 2025, 07:21 AM UTC

    Dear Eftsure customers, We are pleased to inform you that the issue has been resolved. Thank you again for your patience

Read the full incident report →

Major May 13, 2025

Certain onboarding-related emails are not being sent

Detected by Pingoru
May 13, 2025, 12:00 AM UTC
Resolved
May 13, 2025, 11:22 AM UTC
Duration
11h 22m
Affected: Supplier Onboarding
Timeline · 4 updates
  1. investigating May 13, 2025, 08:14 AM UTC

    We are currently investigating an issue where certain onboarding-related emails are not being sent

  2. identified May 13, 2025, 08:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2025, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 13, 2025, 11:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2025

We are currently experiencing a technical issue with verification requests not going out

Detected by Pingoru
Apr 15, 2025, 06:46 AM UTC
Resolved
Apr 15, 2025, 10:47 AM UTC
Duration
4h
Affected: Supplier Management
Timeline · 2 updates
  1. investigating Apr 15, 2025, 06:46 AM UTC

    Dear Eftsure customer, We are currently experiencing a technical issue with the verification request. When triggering a verification request, it is not going out, or it is already showing a pending onboarding when no verification email went out. Our development team are looking into it with our utmost priority, and once they isolate the issue, they will be able to work and deploy a fix for it. Thank you for your patience and cooperation. The Eftsure Team.

  2. resolved Apr 15, 2025, 10:47 AM UTC

    We have identified the cause and our engineers have created a hotfix for the issue

Read the full incident report →

Minor March 20, 2025

Technical Issue when using default template for NZ suppliers when using the 'Payment Review'.

Detected by Pingoru
Mar 20, 2025, 02:16 AM UTC
Resolved
Mar 21, 2025, 12:41 AM UTC
Duration
22h 25m
Affected: Payments Review
Timeline · 2 updates
  1. identified Mar 20, 2025, 02:16 AM UTC

    Dear Eftsure Customer, We have identified a technical issue with the NZ payment review when using our default template. Our development team are looking into it with utmost priority and a fix should be deployed very soon. Apologies for the inconvenience and thank you for bearing with us.

  2. resolved Mar 21, 2025, 12:41 AM UTC

    Dear Eftsure customer, Just letting you know that this issue has been fixed now and the NZ Payment review is up and running fine now. Thank you for your patience.

Read the full incident report →

Major March 6, 2025

Infrastructure Issue

Detected by Pingoru
Mar 06, 2025, 01:20 AM UTC
Resolved
Mar 06, 2025, 01:50 AM UTC
Duration
30m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 3 updates
  1. investigating Mar 06, 2025, 01:20 AM UTC

    We are currently having an infrastructure issue which is resulting in our portal to be down. Our dev team are treating this as critical and will deploy a fix shortly. Thank you for your patience.

  2. investigating Mar 06, 2025, 01:29 AM UTC

    The portal is having intermittent issues which affect performance for some users, some of the time. We continue to treat this as a critical incident and are working to stabilise performance.

  3. resolved Mar 06, 2025, 01:50 AM UTC

    The issue has been resolved and the portal is back and running. Our dev team will keep monitoring. Thank you for your patience.

Read the full incident report →