Eftsure experienced a critical incident on July 4, 2025 affecting Supplier Portal/ Forms and Supplier Mailout and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2025, 12:00 AM UTC
Dear Eftsure customers, We are currently experiencing a significant outage affecting the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- investigating Jul 04, 2025, 12:37 AM UTC
Dear Eftsure customer, We continue to investigate the issue. The system is coming back online intermittently, but we have no guarantee at this point that it will remain stable. Thank you for bearing with us Sincerely, The Eftsure Team
- monitoring Jul 04, 2025, 12:50 AM UTC
Dear Eftsure customers, The customer portal is now stabilising and returning to normal performance levels. While the service should be usable again, please note that we have not yet identified the root cause that triggered the issue. We are entering a monitoring period to ensure continued stability, while our engineering team continues to investigate the underlying cause. Thank you for your patience and understanding. We will provide further updates as new information becomes available. Sincerely, The Eftsure Team
- resolved Jul 04, 2025, 02:00 AM UTC
Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team