Sandbox emails unavailable
Affected: Sandbox
Timeline · 2 updates
- identified Mar 12, 2026, 10:22 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 13, 2026, 01:31 AM UTC
This incident has been resolved.
Eftsure Outage History
Eftsure is up right nowEftsure had 34 outages in the last 2 years totaling 166h 20m of downtime — averaging 1.4 incidents per month.
There were 34 Eftsure outages since June 4, 2024 totaling 166h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
Timeout issues reported
Affected: APIs
Timeline · 3 updates
- investigating Mar 11, 2026, 02:44 AM UTC
We are currently investigating this issue.
- identified Mar 11, 2026, 05:42 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 11, 2026, 05:57 AM UTC
This incident has been resolved.
Eftsure Portal Outage
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 3 updates
- investigating Feb 24, 2026, 09:30 PM UTC
We are currently investigating this issue.
- monitoring Feb 24, 2026, 09:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 12:14 AM UTC
This incident has been resolved.
Technical issue with the resending feature for onboarding
Affected: Supplier Onboarding
Timeline · 2 updates
- identified Jan 13, 2026, 05:20 AM UTC
Dear Eftsure customers, We are currently experiencing a technical issue with the resending feature for onboarding within the customer portal. Our engineering team is actively investigating the root cause and working to restore functionality by tomorrow. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- resolved Jan 13, 2026, 07:02 AM UTC
Dear Eftsure customers, The earlier issue affecting the resend onboarding feature has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Bank Overlay partial outage: Westpac Corporate changed web pages
Affected: Bank Overlay
Timeline · 2 updates
- investigating Nov 19, 2025, 01:29 AM UTC
Dear Eftsure customers, Due to recent updates made to Westpac Corporate’s web pages, our Eftsure bank overlay is currently experiencing technical difficulties specific to that bank. Our engineering team is actively working to restore full functionality as quickly as possible. We will keep you informed once a fix has been deployed. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- resolved Nov 19, 2025, 11:58 PM UTC
Dear Eftsure customers, The issue affecting the bank overlay for the Westpac Corporate Bank has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Login via SAML SSO is experiencing an issue
Affected: Bank OverlayDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 4 updates
- investigating Nov 17, 2025, 11:48 PM UTC
We are currently investigating this issue.
- identified Nov 18, 2025, 12:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 12:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 02:10 AM UTC
This incident has been resolved.
We are currently experiencing a server accessibility technical issue.
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 5 updates
- investigating Nov 10, 2025, 04:29 AM UTC
Dear Eftsure customers, We are currently experiencing a significant outage affecting the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- investigating Nov 10, 2025, 04:30 AM UTC
We are continuing to investigate this issue.
- identified Nov 10, 2025, 04:42 AM UTC
Dear Eftsure customers, Our engineering team has identified the root cause and is currently deploying a fix. We’re working to restore full functionality as soon as possible and will continue to keep you informed as we make progress.
- monitoring Nov 10, 2025, 06:12 AM UTC
Dear Eftsure customers, We’ve deployed a fix for the earlier issue affecting the customer portal, and the service is now back online. Our team is actively monitoring system performance to ensure everything remains stable. Thank you for your patience while we resolved the issue. If you continue to experience any problems, please don’t hesitate to contact our support team. Sincerely, The Eftsure Team
- resolved Nov 10, 2025, 06:30 AM UTC
Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Supplier Management not accessible for certain users
Affected: Supplier Management
Timeline · 3 updates
- investigating Oct 28, 2025, 04:24 AM UTC
Dear Eftsure customers, We are currently experiencing an issue with the 'Supplier Management', where some users are not able to access it and are getting an 'Oops Something Went Wrong' message. Our engineering team is actively investigating the root cause and working on a fix as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- identified Oct 28, 2025, 04:57 AM UTC
Dear Eftsure customers, Our engineering team has identified the root cause and is currently testing prior to deploying a fix. We will continue to keep you informed as we make progress. Sincerely, The Eftsure Team
- resolved Oct 28, 2025, 07:25 AM UTC
Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Sincerely, The Eftsure Team
Intermittent Service Disruption
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 5 updates
- investigating Oct 21, 2025, 03:59 AM UTC
We are currently investigating this issue.
- monitoring Oct 21, 2025, 04:22 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 21, 2025, 07:17 AM UTC
This issue has been resolved and our systems are operating normally again. Thank you for your understanding and patience with this. If you have further concerns, please do not hesitate to contact our support team.
- monitoring Oct 21, 2025, 07:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 07:19 AM UTC
This incident has been resolved.
Technical Issue with our Contact Centre (Inbound Calls)
Timeline · 2 updates
- investigating Oct 20, 2025, 11:35 PM UTC
Dear Eftsure customers, We are currently experiencing a technical issue with our Contact Centre and are unable to receive inbound calls at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible. In the meantime, please don’t hesitate to contact us via email at [email protected] for any assistance, we’ll be more than happy to help. Sincerely, The Eftsure Team
- resolved Oct 21, 2025, 02:47 AM UTC
Dear Eftsure customers, The earlier issue affecting our Contact Centre has been fully resolved. You are now able to place a call to us and we should be receiving it suncessfully. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Production Outage
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 2 updates
- investigating Oct 15, 2025, 03:34 AM UTC
We are currently investigating this issue.
- resolved Oct 15, 2025, 03:53 AM UTC
This incident has been resolved.
System outage
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 4 updates
- investigating Sep 11, 2025, 02:47 AM UTC
We are currently investigating this issue.
- identified Sep 11, 2025, 02:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 11, 2025, 04:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 06:09 AM UTC
This incident has been resolved.
Error message when attending to a verification request.
Timeline · 1 update
- resolved Jul 15, 2025, 10:09 AM UTC
Dear Eftsure customers, Please be aware that some supplier users might encounter an error message when clicking next in Step 2 of a verification request. Our engineering team has identified the root cause and has deployed a fix already. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Some customers might experience an error message when accessing the 'Supplier Onboarding' page.
Affected: Supplier Onboarding
Timeline · 2 updates
- identified Jul 15, 2025, 07:49 AM UTC
Dear Eftsure Customers, Please be aware that some users may encounter an "Oops" error message when attempting to access the Supplier Onboarding page within the customer portal. Our engineering team has identified the root cause and is actively working on deploying a fix. Please be assured that resolving this issue is a top priority, and we will keep you informed with any significant updates. Thank you for your patience and understanding. Sincerely, The Eftsure Team
- resolved Jul 15, 2025, 11:53 AM UTC
Dear Eftsure customers, The earlier issue affecting the 'Supplier Onboarding' page for certain users has now been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely,
Sandbox is experiencing an outage
Affected: Sandbox
Timeline · 3 updates
- investigating Jul 10, 2025, 01:12 AM UTC
We are currently investigating this issue.
- monitoring Jul 10, 2025, 01:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2025, 02:06 AM UTC
This incident has been resolved.
Eftsure portal outage
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 4 updates
- investigating Jul 04, 2025, 12:00 AM UTC
Dear Eftsure customers, We are currently experiencing a significant outage affecting the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- investigating Jul 04, 2025, 12:37 AM UTC
Dear Eftsure customer, We continue to investigate the issue. The system is coming back online intermittently, but we have no guarantee at this point that it will remain stable. Thank you for bearing with us Sincerely, The Eftsure Team
- monitoring Jul 04, 2025, 12:50 AM UTC
Dear Eftsure customers, The customer portal is now stabilising and returning to normal performance levels. While the service should be usable again, please note that we have not yet identified the root cause that triggered the issue. We are entering a monitoring period to ensure continued stability, while our engineering team continues to investigate the underlying cause. Thank you for your patience and understanding. We will provide further updates as new information becomes available. Sincerely, The Eftsure Team
- resolved Jul 04, 2025, 02:00 AM UTC
Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team
Suppliers are not loading under Supplier Management
Affected: Supplier Management
Timeline · 2 updates
- monitoring Jun 18, 2025, 07:25 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Jun 19, 2025, 12:09 AM UTC
This incident has been resolved.
BSB invalid for supplier records created automatically from payment check due to a dash in the BSB number
Affected: Supplier ManagementPayments Review
Timeline · 2 updates
- identified May 30, 2025, 02:12 AM UTC
Dear Eftsure customers, We have identified a technical issue where supplier records automatically created from a payment check are being marked as invalid due to an unintended dash in the BSB field. Our development team is actively working on a resolution, and a fix will be deployed shortly. We sincerely apologise for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Thank you for your understanding.
- resolved May 30, 2025, 07:21 AM UTC
Dear Eftsure customers, We are pleased to inform you that the issue has been resolved. Thank you again for your patience
Certain onboarding-related emails are not being sent
Affected: Supplier Onboarding
Timeline · 4 updates
- investigating May 13, 2025, 08:14 AM UTC
We are currently investigating an issue where certain onboarding-related emails are not being sent
- identified May 13, 2025, 08:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2025, 08:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2025, 11:22 AM UTC
This incident has been resolved.
We are currently experiencing a technical issue with verification requests not going out
Affected: Supplier Management
Timeline · 2 updates
- investigating Apr 15, 2025, 06:46 AM UTC
Dear Eftsure customer, We are currently experiencing a technical issue with the verification request. When triggering a verification request, it is not going out, or it is already showing a pending onboarding when no verification email went out. Our development team are looking into it with our utmost priority, and once they isolate the issue, they will be able to work and deploy a fix for it. Thank you for your patience and cooperation. The Eftsure Team.
- resolved Apr 15, 2025, 10:47 AM UTC
We have identified the cause and our engineers have created a hotfix for the issue
Technical Issue when using default template for NZ suppliers when using the 'Payment Review'.
Affected: Payments Review
Timeline · 2 updates
- identified Mar 20, 2025, 02:16 AM UTC
Dear Eftsure Customer, We have identified a technical issue with the NZ payment review when using our default template. Our development team are looking into it with utmost priority and a fix should be deployed very soon. Apologies for the inconvenience and thank you for bearing with us.
- resolved Mar 21, 2025, 12:41 AM UTC
Dear Eftsure customer, Just letting you know that this issue has been fixed now and the NZ Payment review is up and running fine now. Thank you for your patience.
Infrastructure Issue
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 3 updates
- investigating Mar 06, 2025, 01:20 AM UTC
We are currently having an infrastructure issue which is resulting in our portal to be down. Our dev team are treating this as critical and will deploy a fix shortly. Thank you for your patience.
- investigating Mar 06, 2025, 01:29 AM UTC
The portal is having intermittent issues which affect performance for some users, some of the time. We continue to treat this as a critical incident and are working to stabilise performance.
- resolved Mar 06, 2025, 01:50 AM UTC
The issue has been resolved and the portal is back and running. Our dev team will keep monitoring. Thank you for your patience.
Bank Overlay Outage
Affected: Bank Overlay
Timeline · 2 updates
- investigating Feb 14, 2025, 01:48 AM UTC
We are currently investigating this issue.
- resolved Feb 14, 2025, 01:58 AM UTC
This incident has been resolved.
CommBiz: Bank overlay showing red thumb instead of green
Affected: Bank Overlay
Timeline · 2 updates
- identified Jan 20, 2025, 02:46 AM UTC
We have identified a technical issue which the Bank Overlay when run on CommBiz where a green thumb is showing red thumb. As a work around please do ask your AP team to send a pdf report after they have run it on the Eftsure portal.
- resolved Jan 21, 2025, 04:37 AM UTC
This incident has been resolved.
Bank Overlay temporarily out of service
Affected: Bank Overlay
Timeline · 3 updates
- identified Dec 03, 2024, 04:22 AM UTC
We have identified that the bank overlay is currently pointing to the dev environment. Our dev team are looking into it with utmost priority to fix it. Apologies for the inconvenience and thank you for your comprehension.
- identified Dec 04, 2024, 01:08 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 04, 2024, 01:08 AM UTC
This incident has been resolved.