Eftsure incident

BSB invalid for supplier records created automatically from payment check due to a dash in the BSB number

Notice Resolved View vendor source →

Eftsure experienced a notice incident on May 30, 2025 affecting Supplier Management and Payments Review, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 02:12 AM UTC
Resolved
May 30, 2025, 07:21 AM UTC
Duration
5h 8m
Detected by Pingoru
May 30, 2025, 02:12 AM UTC

Affected components

Supplier ManagementPayments Review

Update timeline

  1. identified May 30, 2025, 02:12 AM UTC

    Dear Eftsure customers, We have identified a technical issue where supplier records automatically created from a payment check are being marked as invalid due to an unintended dash in the BSB field. Our development team is actively working on a resolution, and a fix will be deployed shortly. We sincerely apologise for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Thank you for your understanding.

  2. resolved May 30, 2025, 07:21 AM UTC

    Dear Eftsure customers, We are pleased to inform you that the issue has been resolved. Thank you again for your patience