Ebanx incident

[Nigeria & Kenya] Degraded card partners performance

Major Resolved View vendor source →

Ebanx experienced a major incident on September 24, 2025 affecting Cards (credit/debit), lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 12:29 PM UTC
Resolved
Sep 24, 2025, 05:28 PM UTC
Duration
4h 58m
Detected by Pingoru
Sep 24, 2025, 12:29 PM UTC

Affected components

Cards (credit/debit)

Update timeline

  1. investigating Sep 24, 2025, 12:29 PM UTC

    We are currently experiencing degraded performance with our card payments in Nigeria and Kenya. The issue began at 08:30 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the payment providers and will share updates as they become available.

  2. investigating Sep 24, 2025, 12:41 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 24, 2025, 05:28 PM UTC

    The incident is now resolved.