Ebanx incident
[Brazil][PIX] Payment rejections affecting Banco do Brasil accounts
Ebanx experienced a major incident on June 25, 2026 affecting PIX, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 07:43 PM UTC
Payment method(s): PIX Country: Brazil Impact: We have identified an issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working to restore normal processing.
- investigating Jun 25, 2026, 08:17 PM UTC
We continue to investigate the issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working on a fix and treating this as a high-priority incident. We will provide another update shortly.
- investigating Jun 25, 2026, 08:59 PM UTC
A fix is currently being deployed. PIX transactions for Banco do Brasil accounts are expected to resume within the next 30 minutes. We will confirm once service is fully restored.
- monitoring Jun 25, 2026, 10:02 PM UTC
The fix has been successfully deployed and we are monitoring the situation. We are already seeing PIX transactions for Banco do Brasil accounts processing normally. We will confirm full resolution shortly.
- resolved Jun 25, 2026, 10:26 PM UTC
This incident has been resolved. We will continue monitoring closely to ensure full stability. We apologize for any inconvenience caused during this situation.