Dynamic Yield Outage History
Dynamic Yield is up right nowPingoru has recorded 51 incidents for Dynamic Yield: 25 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 4 | 53 of 744 (7%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 3 of 744 (0%) |
| August 2026 | 6 | 92 of 744 (12%) |
| September 2026 | 2 | 46 of 720 (6%) |
| October 2026 | 1 | 5 of 744 (1%) |
| November 2026 | 0 | 0 of 166 (0%) |
Incidents, newest first
Minor October 28, 2026 Issues Loading Audience Hub Pages in EU Sections 4h 53m Administration Site
Started Oct 28, 2026, 05:01 PM UTC· resolved Oct 28, 2026, 09:55 PM UTC
- investigating Oct 28, 2026, 05:01 PM UTC
We are investigating reports that users in EU sections are unable to load Audience Hub pages in the DY Admin.
- monitoring Oct 28, 2026, 07:38 PM UTC
A fix has been implemented and the Audience Hub pages are loading successfully in the DY Admin. We are continuing to monitor to ensure the issue is fully resolved.
- resolved Oct 28, 2026, 09:55 PM UTC
This incident has been resolved.
Minor September 8, 2026 US & EU sections may experience issues creating Experience Email Campaigns 1d 21h Email API
Started Sep 08, 2026, 06:00 PM UTC· resolved Sep 10, 2026, 03:05 PM UTC
- investigating Sep 08, 2026, 06:00 PM UTC
We have identified an issue that may cause failure to create new Experience Email Campaigns with recommendation block. Our teams are working on identifying a fix to resolve this issue.
- identified Sep 09, 2026, 06:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 09, 2026, 04:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2026, 03:05 PM UTC
This incident has been resolved.
Major September 4, 2026 EU Admin Performance Issues 47m Administration Site, Reporting
Started Sep 04, 2026, 09:09 AM UTC· resolved Sep 04, 2026, 09:57 AM UTC
- investigating Sep 04, 2026, 09:09 AM UTC
We are currently experiencing intermittent performance issues in the EU Admin environment. Some users may notice slower page loads or occasional difficulties accessing parts of the Admin interface. Our teams are actively investigating the issue and working to restore normal performance as quickly as possible. We can confirm that this issue does not impact end-user experiences or campaign delivery. We apologize for the inconvenience and will provide updates as we learn more.
- identified Sep 04, 2026, 09:32 AM UTC
The issue has been identified.
- identified Sep 04, 2026, 09:33 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 04, 2026, 09:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 09:57 AM UTC
This incident has been resolved.
Major August 31, 2026 Degraded Performance for Shopping Muse in USE 4h 17m Recommendation API
Started Aug 31, 2026, 05:29 PM UTC· resolved Aug 31, 2026, 09:47 PM UTC
- investigating Aug 31, 2026, 05:29 PM UTC
We are currently investigating an issue with intermittent Shopping Muse response latency and timeouts for US sections.
- identified Aug 31, 2026, 08:07 PM UTC
We have identified an upstream service issue affecting Shopping Muse response times and causing intermittent timeouts. Our team is actively monitoring the situation and working toward resolution.
- monitoring Aug 31, 2026, 09:39 PM UTC
A fix has been implemented and we're beginning to see Shopping Muse response times recover and timeouts decrease. We will continue to monitor and will provide another update once fully resolved.
- resolved Aug 31, 2026, 09:47 PM UTC
This incident has been resolved.
Major August 21, 2026 Some EU sections might fail to sync product feed 20m Data Feeds
Started Aug 21, 2026, 07:09 AM UTC· resolved Aug 21, 2026, 07:29 AM UTC
- investigating Aug 21, 2026, 07:09 AM UTC
We are investigating an issue affecting a subset of S3-based product feed synchronizations in the EU region. In some cases, feed syncs may fail even though the source file is present in the configured S3 bucket.
- resolved Aug 21, 2026, 07:29 AM UTC
This incident has been resolved.
Minor August 19, 2026 Degraded Performance for Shopping Muse in EUC 20h 30m Recommendation API
Started Aug 19, 2026, 04:01 PM UTC· resolved Aug 20, 2026, 12:32 PM UTC
- investigating Aug 19, 2026, 04:01 PM UTC
We are currently investigating an issue with intermittent Shopping Muse response latency and timeouts for EU sections.
- resolved Aug 20, 2026, 12:32 PM UTC
This incident has been resolved.
Notice August 9, 2026 Resolved: Campaign Publishing Issues 3h
Started Aug 09, 2026, 06:30 AM UTC· resolved Aug 09, 2026, 09:30 AM UTC
- resolved Aug 09, 2026, 06:30 AM UTC
Some users experienced issues creating new campaigns or modifying existing campaigns. When attempting to publish, the page could become unresponsive with a loading indicator. The issue occurred on Sunday, August 9, between 9:30 AM and 12:30 PM (GMT+3) and has been fully resolved.
Minor August 7, 2026 EU & US Sections | Data Delays for Some DY Admin Reports 2d 16h Reporting
Started Aug 07, 2026, 03:22 PM UTC· resolved Aug 10, 2026, 07:35 AM UTC
- identified Aug 07, 2026, 03:22 PM UTC
We are investigating a data processing delay affecting some reports in the Dynamic Yield Admin UI across EU and US sections. Customers may see incomplete data in Recommendations, Experiences, and Audience reports for recent activity. Data collection and other services such as campaign serving continue to work as expected, and impacted data will become available once the delay has recovered. Our team is currently working through a fix.
- monitoring Aug 07, 2026, 08:27 PM UTC
Fixes have been implemented, and delayed data is currently being reprocessed for both EU and US sections. We are actively monitoring progress and will provide an update once all data is available in the DY Admin.
- resolved Aug 10, 2026, 07:35 AM UTC
This incident has been resolved.
Critical August 6, 2026 500 Error When Accessing DY Admin for US Sections 2h 16m Administration Site
Started Aug 06, 2026, 07:36 PM UTC· resolved Aug 06, 2026, 09:52 PM UTC
- identified Aug 06, 2026, 07:36 PM UTC
Users in the US may experience a 500 error when trying to access the DY admin. All other DY services remain operational such as campaign serving. The incident is being investigated and addressed by the development team.
- monitoring Aug 06, 2026, 08:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 09:52 PM UTC
This incident has been resolved.
Major July 27, 2026 DY Admin is intermittently available on the US server 57m Administration Site
Started Jul 27, 2026, 02:08 PM UTC· resolved Jul 27, 2026, 03:05 PM UTC
- identified Jul 27, 2026, 02:08 PM UTC
The DY-US Admin is experiencing intermittent outages preventing customers from accessing the admin interface. The incident is being investigated and addressed by the development team.
- identified Jul 27, 2026, 02:40 PM UTC
We are continuing to work on a fix for this issue. Other DY services, including campaign serving, remain operational.
- resolved Jul 27, 2026, 03:05 PM UTC
A fix has been implemented and the issue with admin access for US sections is resolved. The issue began at 16:45 and fully resolved at 17:41 (UTC+2 – IL Time).
Major July 27, 2026 Affinity Data Collection Issue (US Region) 2h 11m Collection Layer
Started Jul 27, 2026, 11:27 AM UTC· resolved Jul 27, 2026, 01:39 PM UTC
- investigating Jul 27, 2026, 11:27 AM UTC
We are investigating an issue affecting some customers in the US-hosted environment, where affinity data may not be collected as expected. As a result, affinity-based experiences and targeting may not function correctly for impacted users. Our engineering team is actively investigating the issue. We will provide another update as soon as we have more information. Thank you for your patience.
- identified Jul 27, 2026, 11:50 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 27, 2026, 01:39 PM UTC
This incident has been resolved.
Major June 19, 2026 Reconnect campaign tracking links not working on EU sections 1h 49m Email API
Started Jun 19, 2026, 12:12 PM UTC· resolved Jun 19, 2026, 02:01 PM UTC
- investigating Jun 19, 2026, 12:12 PM UTC
What is the issue? We are currently investigating an issue where Reconnect campaign tracking links are giving error 502. What does this mean? This means that clicking on product in Reconnect email will give error 502 and click will not be counted. Who does this effect? This affects all EU Reconnect campaign sent out emails. When did this issue start? June 16 (more specific time/date TBD) We have recognized this issue and are actively working on resolution. Our apologies for the inconvenience this may have caused.
- identified Jun 19, 2026, 01:11 PM UTC
Issue is identified and being fixed.
- resolved Jun 19, 2026, 02:01 PM UTC
This incident has been resolved.
Minor May 19, 2026 EU & US Sections | Custom Filter Rules Not Applying in Recommendations for Some Newly Created Strategies 21h 42m Recommendation API
Started May 19, 2026, 03:28 PM UTC· resolved May 20, 2026, 01:11 PM UTC
- investigating May 19, 2026, 03:28 PM UTC
Our engineering team is actively investigating to identify the root cause and implement a fix. This issue appears limited to strategies created with custom filter rules on May 19, 2026. Existing strategies created before May 19, 2026 continue to apply the rules as expected.
- monitoring May 19, 2026, 07:17 PM UTC
A fix has been implemented, and we are actively monitoring results. Rules in the affected recommendation strategies are now being applied correctly. We will continue to monitor to ensure sustained performance.
- resolved May 20, 2026, 01:11 PM UTC
This incident has been resolved.
Notice May 18, 2026 Strategy Publishing Issues for Some EU & US Sections – Administration Site
Started May 18, 2026, 03:45 PM UTC· resolved May 18, 2026, 03:45 PM UTC
- resolved May 18, 2026, 03:45 PM UTC
Some EU & US customers may have experienced issues when publishing Strategies on May 18, 2026. A fix has been implemented and the issues should now be resolved. Strategies published before the incident were still served and not affected.
Major May 8, 2026 Issues on the USE server with real time affinity and API feeds. 7h 20m Collection Layer, Serving Layer - U.S. east, Data Feeds, Reporting
Started May 08, 2026, 06:08 AM UTC· resolved May 08, 2026, 01:28 PM UTC
- investigating May 08, 2026, 06:08 AM UTC
We are facing issue with the real time affinity (affinity campaigns), the delta api requests will fail (api feed updates), there will be delay in reports Who does this effect? US server. When did this issue start? 08/05/2026 Start - 3:30 AM UTC+2 Currently, we do not have an ETA, but will continue to update as we progress. Our apologies for the inconvenience this may have caused.
- identified May 08, 2026, 06:42 AM UTC
Issue is due to AWS global outages. We are pushing for ETA.
- identified May 08, 2026, 11:52 AM UTC
Services are starting to recover, some delays still in API feed.
- monitoring May 08, 2026, 12:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 08, 2026, 12:32 PM UTC
Issue resolved.
- resolved May 08, 2026, 01:28 PM UTC
All services are back to normal and operational.
Minor May 5, 2026 Intermittent Errors Affecting Shopping Muse Agent-Assistant and Semantic Search 23h 25m Recommendation API
Started May 05, 2026, 03:02 PM UTC· resolved May 06, 2026, 02:28 PM UTC
- monitoring May 05, 2026, 03:02 PM UTC
We identified an issue where some users may have intermittently encountered error responses impacting Shopping Muse Agent-Assistant and Semantic Search. The issue occurred on May 5, 2026, during two brief windows between 11:20–11:35 and 15:30–15:45 (UTC+2). The issue has been mitigated, and we are continuing to monitor systems to ensure full resolution.
- resolved May 06, 2026, 02:28 PM UTC
This incident has been resolved.
Minor April 29, 2026 Degraded Performance for Shopping Muse Agent-Assistant in EUC 1h 35m Recommendation API
Started Apr 29, 2026, 03:16 PM UTC· resolved Apr 29, 2026, 04:52 PM UTC
- identified Apr 29, 2026, 03:16 PM UTC
We have identified an issue causing degraded performance for Shopping Muse Agent-Assistant endpoint in the EUC region starting from April 29, 2026, 16:50 (UTC+2). This is caused by degradation in a third-party upstream service and may result in slower responses or intermittent timeouts. Our team is actively monitoring the situation and working with the upstream service toward resolution.
- resolved Apr 29, 2026, 04:52 PM UTC
This incident has been resolved.
Critical March 17, 2026 DY Admin is down on the US server –
Started Mar 17, 2026, 11:54 AM UTC· resolved Mar 17, 2026, 11:54 AM UTC
- resolved Mar 17, 2026, 11:54 AM UTC
On 17/03/2026 between 13:00 and 13:25 EET (UTC+2), the DY Admin experienced an outage that prevented customers from accessing the admin interface and campaign serving. The incident was investigated and addressed by the development team, and the admin service was restored within the stated timeframe.
Minor March 16, 2026 API Product Feeds Requests May Have Failed Between 01:37 AM - 02:49 AM EDT in US Sections 1h 12m
Started Mar 16, 2026, 05:37 AM UTC· resolved Mar 16, 2026, 06:49 AM UTC
- resolved Mar 16, 2026, 06:30 AM UTC
Some US sections may have experienced API product feed request failures on March 16, between 01:37 AM - 02:49 AM EDT. Any subsequent requests after this timeframe should be successfully processed.
Notice February 23, 2026 [Resolved] Admin UI Issue Affecting Affinity and Product Column Configuration in Some EU and US Sections –
Started Feb 23, 2026, 08:00 AM UTC· resolved Feb 23, 2026, 08:00 AM UTC
- resolved Feb 23, 2026, 08:00 AM UTC
An issue was identified that caused a UI issue in the admin dashboard for some customers, which may have impacted configuration and selection workflows related to affinity and product column values. The issue was reported on Monday, February 23, and was fully resolved as of Tuesday, February 24 at 09:00 (GMT+2). All affected functionality has been restored, and systems are operating normally.
Notice February 22, 2026 US Admin can't be accessed 1h 45m Administration Site
Started Feb 22, 2026, 11:52 AM UTC· resolved Feb 22, 2026, 01:38 PM UTC
- monitoring Feb 22, 2026, 11:52 AM UTC
A fix has been implemented and we're monitoring the results.
- resolved Feb 22, 2026, 01:38 PM UTC
This incident has been resolved.
Minor February 3, 2026 Loading Issue When Trying to Edit a Campaign (EU Server) 53m Administration Site
Started Feb 03, 2026, 10:11 AM UTC· resolved Feb 03, 2026, 11:05 AM UTC
- identified Feb 03, 2026, 10:11 AM UTC
We’re currently investigating reports from some customers on the EU server experiencing a blank page when opening one or more campaigns in the Admin, or missing a campaign from the list of campaigns. Our team has identified the issue and is actively working on a fix. Campaigns continue to be served live on websites with no interruption. Editing capabilities and full admin access will be restored shortly. We’ll share another update as soon as the fix is deployed.
- resolved Feb 03, 2026, 11:05 AM UTC
This incident has been resolved.
Minor February 2, 2026 Sections on the EUC server may experience a temporary error when loading the DY admin campaign page and delays in campaign publishing 4h 31m Administration Site
Started Feb 02, 2026, 08:29 PM UTC· resolved Feb 03, 2026, 01:01 AM UTC
- identified Feb 02, 2026, 08:29 PM UTC
The issue has been identified and a fix is being implemented. The impact is isolated to the DY admin interface and campaign serving is operating as normal.
- identified Feb 02, 2026, 10:42 PM UTC
Campaign access has been restored for a some customers. Our team is continuing to address the remaining issues to ensure all affected customers can view their campaigns and publish without issues.
- resolved Feb 03, 2026, 01:01 AM UTC
This incident has been resolved.
Minor February 1, 2026 Access Issues on Data Feeds & Reconnect Integration Admin Pages 28m Administration Site, Data Feeds
Started Feb 01, 2026, 10:56 AM UTC· resolved Feb 01, 2026, 11:25 AM UTC
- investigating Feb 01, 2026, 10:56 AM UTC
Following this morning’s scheduled maintenance, we’re seeing reports that some users are experiencing a blank loading page when accessing the Data Feeds section and the Reconnect Integration page in the Admin. Our team is actively investigating and working on a fix. We expect this to be resolved shortly and will continue to share updates as progress is made. Thanks for your patience while we address this.
- resolved Feb 01, 2026, 11:25 AM UTC
This incident has been resolved.
Major January 13, 2026 API Product Feeds Requests May Have Failed Between 5:55 AM - 6:20 AM EST in US Sections 25m Data Feeds
Started Jan 13, 2026, 10:55 AM UTC· resolved Jan 13, 2026, 11:20 AM UTC
- monitoring Jan 13, 2026, 05:32 PM UTC
Some US sections may have experienced API product feed request failures on January 13, between 5:55 AM - 6:20 AM EST. Any subsequent requests after this timeframe should be successfully processed.
- resolved Jan 13, 2026, 05:32 PM UTC
This incident has been resolved.