Dynamic Yield incident

Intermittent Errors Affecting Shopping Muse Agent-Assistant and Semantic Search

Minor Resolved View vendor source →

Dynamic Yield experienced a minor incident on May 5, 2026 affecting Recommendation API, lasting 23h 25m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 03:02 PM UTC
Resolved
May 06, 2026, 02:28 PM UTC
Duration
23h 25m
Detected by Pingoru
May 05, 2026, 03:02 PM UTC

Affected components

Recommendation API

Update timeline

  1. monitoring May 05, 2026, 03:02 PM UTC

    We identified an issue where some users may have intermittently encountered error responses impacting Shopping Muse Agent-Assistant and Semantic Search. The issue occurred on May 5, 2026, during two brief windows between 11:20–11:35 and 15:30–15:45 (UTC+2). The issue has been mitigated, and we are continuing to monitor systems to ensure full resolution.

  2. resolved May 06, 2026, 02:28 PM UTC

    This incident has been resolved.