Dynamic Yield incident

Degraded Performance for Shopping Muse Agent-Assistant in EUC

Dynamic Yield experienced a minor incident on April 29, 2026 affecting Recommendation API, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started: Apr 29, 2026, 03:16 PM UTC
Resolved: Apr 29, 2026, 04:52 PM UTC
Duration: 1h 35m
Detected by Pingoru: Apr 29, 2026, 03:16 PM UTC

Affected components

Recommendation API

Update timeline

identified Apr 29, 2026, 03:16 PM UTC

We have identified an issue causing degraded performance for Shopping Muse Agent-Assistant endpoint in the EUC region starting from April 29, 2026, 16:50 (UTC+2). This is caused by degradation in a third-party upstream service and may result in slower responses or intermittent timeouts. Our team is actively monitoring the situation and working with the upstream service toward resolution.
resolved Apr 29, 2026, 04:52 PM UTC

This incident has been resolved.