Resolved after 2 hours 11 minutes, affecting Collection Layer, on July 27, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Collection Layer
Update timeline
- investigating Jul 27, 2026, 11:27 AM UTC
We are investigating an issue affecting some customers in the US-hosted environment, where affinity data may not be collected as expected. As a result, affinity-based experiences and targeting may not function correctly for impacted users. Our engineering team is actively investigating the issue. We will provide another update as soon as we have more information. Thank you for your patience.
- identified Jul 27, 2026, 11:50 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 27, 2026, 01:39 PM UTC
This incident has been resolved.
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