Dynamic Yield incident

Degraded Performance for Shopping Muse in USE

Major Resolved View vendor source →

Dynamic Yield experienced a major incident on August 31, 2026 affecting Recommendation API, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 05:29 PM UTC
Resolved
Aug 31, 2026, 09:47 PM UTC
Duration
4h 17m
Detected by Pingoru
Aug 31, 2026, 05:29 PM UTC

Affected components

Recommendation API

Update timeline

  1. investigating Aug 31, 2026, 05:29 PM UTC

    We are currently investigating an issue with intermittent Shopping Muse response latency and timeouts for US sections.

  2. identified Aug 31, 2026, 08:07 PM UTC

    We have identified an upstream service issue affecting Shopping Muse response times and causing intermittent timeouts. Our team is actively monitoring the situation and working toward resolution.

  3. monitoring Aug 31, 2026, 09:39 PM UTC

    A fix has been implemented and we're beginning to see Shopping Muse response times recover and timeouts decrease. We will continue to monitor and will provide another update once fully resolved.

  4. resolved Aug 31, 2026, 09:47 PM UTC

    This incident has been resolved.