DocPlanner Outage History

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Pingoru has recorded 82 incidents for DocPlanner: 79 in the last 12 months and 11 in the last 90 days.

Source: status.docplanner.com

82incidents recorded
79last 12 months
11last 90 days
45 minutestypical duration
Incidents per month
01020AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking DocPlanner in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026167 of 720 (1%)
May 202686 of 744 (1%)
June 202697 of 720 (1%)
July 202675 of 744 (1%)
August 202658 of 744 (1%)
September 202642 of 720 (0%)
October 202621 of 574 (0%)

Incidents, newest first

Minor March 5, 2026 Notifications are being delayed 5h 45m SSO: Mexico, Marketplace: Mexico, SaaS: Mexico

Started Mar 05, 2026, 04:40 PM UTC· resolved Mar 05, 2026, 10:25 PM UTC

  1. identified Mar 05, 2026, 08:44 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 05, 2026, 08:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 05, 2026, 10:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026 Apps are suffering some slowness in MX 8m Noa Notes: Mexico, SSO: Mexico, Marketplace: Mexico, SaaS: Mexico and 2 more

Started Mar 05, 2026, 04:37 PM UTC· resolved Mar 05, 2026, 04:46 PM UTC

  1. investigating Mar 05, 2026, 04:37 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 05, 2026, 04:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 05, 2026, 04:46 PM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 05, 2026, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 19, 2026 Feegow Public API Operational –

Started Feb 19, 2026, 12:00 AM UTC· resolved Feb 19, 2026, 12:00 AM UTC

  1. resolved Jul 21, 2026, 01:43 PM UTC

    Maintenance Scheduling / Feegow Public API Operational account migration [https://docplanner.slack.com/archives/C048X24M7SM/p1771531999666889](https://docplanner.slack.com/archives/C048X24M7SM/p1771531999666889)

Read the full incident report →

Minor February 16, 2026 Apps are suffering some slowness 10m Noa Notes: Brazil, Marketplace: Brazil, Marketplace: Chile, Marketplace: Argentina and 6 more

Started Feb 16, 2026, 12:12 PM UTC· resolved Feb 16, 2026, 12:22 PM UTC

  1. investigating Feb 16, 2026, 12:12 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 16, 2026, 12:13 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 16, 2026, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 11, 2026 Noa Notes Summaries are not being generated in all countries 3m Noa Notes: Spain, Noa Notes: Mexico, Noa Notes: Brazil, Noa Notes: Germany and 9 more

Started Feb 11, 2026, 01:10 PM UTC· resolved Feb 11, 2026, 01:13 PM UTC

  1. identified Feb 11, 2026, 01:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Feb 11, 2026, 01:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 9, 2026 MyDr Website is down 24m MyDR

Started Feb 09, 2026, 03:40 PM UTC· resolved Feb 09, 2026, 04:04 PM UTC

  1. investigating Feb 09, 2026, 02:54 PM UTC

    We are currently investigating this issue.

  2. identified Feb 09, 2026, 03:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 09, 2026, 04:02 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 09, 2026, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 09, 2026, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026 Marketplace europe performances impaired 23m Marketplace: Poland, Marketplace: Italy, Marketplace: Turkey, Marketplace: Czech Republic and 3 more

Started Feb 02, 2026, 02:23 PM UTC· resolved Feb 02, 2026, 02:47 PM UTC

  1. identified Feb 02, 2026, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 02, 2026, 02:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 02, 2026, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2026 ClinicCloud is experiencing performance issues 25m Clinic Cloud

Started Jan 08, 2026, 10:51 AM UTC· resolved Jan 08, 2026, 11:16 AM UTC

  1. investigating Jan 08, 2026, 10:51 AM UTC

    ClinicCloud is experiencing performance issues. App is available but flapping.

  2. identified Jan 08, 2026, 10:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 08, 2026, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 08, 2026, 11:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 23, 2025 Higher than usual error rate on Marketplace 11m Marketplace: Poland, Marketplace: Italy, Marketplace: Turkey, Marketplace: Czech Republic and 9 more

Started Dec 23, 2025, 01:05 PM UTC· resolved Dec 23, 2025, 01:16 PM UTC

  1. investigating Dec 23, 2025, 01:05 PM UTC

    We are facing an higher than usual error rate in marketplace

  2. identified Dec 23, 2025, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 23, 2025, 01:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 15, 2025 Application is down – Clinic Cloud

Started Dec 15, 2025, 07:03 PM UTC· resolved Dec 15, 2025, 07:03 PM UTC

  1. resolved Dec 15, 2025, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 12, 2025 We might be experiencing issues in name resolution for doctor websites 6m Doctor Websites

Started Dec 12, 2025, 09:27 PM UTC· resolved Dec 12, 2025, 09:33 PM UTC

  1. investigating Dec 12, 2025, 09:27 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 12, 2025, 09:28 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 12, 2025, 09:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 10, 2025 Noa notes downtime 9m Noa Notes: Mexico

Started Dec 10, 2025, 09:55 AM UTC· resolved Dec 10, 2025, 10:05 AM UTC

  1. identified Dec 10, 2025, 09:55 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 10, 2025, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2025, 10:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 4, 2025 Noa Notes summaries are taking longer time to generate 27m Noa Notes: Spain, Noa Notes: Germany, Noa Notes: Italy, Noa Notes: Poland and 3 more

Started Dec 04, 2025, 11:00 AM UTC· resolved Dec 04, 2025, 11:27 AM UTC

  1. investigating Dec 04, 2025, 11:00 AM UTC

    We are currently investigating this issue.

  2. identified Dec 04, 2025, 11:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2025, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2025, 11:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 3, 2025 Creation of EHR Episodes is not possible 59m SaaS: Poland, SaaS: Italy, SaaS: Turkey, SaaS: Czech Republic and 9 more

Started Dec 03, 2025, 05:48 PM UTC· resolved Dec 03, 2025, 06:47 PM UTC

  1. investigating Dec 03, 2025, 05:48 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 03, 2025, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 03, 2025, 06:04 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 03, 2025, 06:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 03, 2025, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 24, 2025 Noa Notes widget not visible 49m Noa Notes: Spain, Noa Notes: Germany, Noa Notes: Italy, Noa Notes: Poland and 2 more

Started Nov 24, 2025, 09:06 AM UTC· resolved Nov 24, 2025, 09:56 AM UTC

  1. identified Nov 24, 2025, 09:06 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 24, 2025, 09:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 22, 2025 MX SaaS down 5m SaaS: Mexico

Started Nov 22, 2025, 11:17 PM UTC· resolved Nov 22, 2025, 11:23 PM UTC

  1. investigating Nov 22, 2025, 11:17 PM UTC

    We are currently investigating this issue.

  2. identified Nov 22, 2025, 11:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 22, 2025, 11:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 13, 2025 Downtime Marketplace SA 4m Marketplace: Brazil, Marketplace: Chile, Marketplace: Argentina, Marketplace: Colombia and 1 more

Started Nov 13, 2025, 11:19 AM UTC· resolved Nov 13, 2025, 11:24 AM UTC

  1. investigating Nov 13, 2025, 11:19 AM UTC

    We are currently investigating this issue.

  2. resolved Nov 13, 2025, 11:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 12, 2025 Downtime Mexico marketplace 53m Marketplace: Mexico

Started Nov 12, 2025, 03:54 PM UTC· resolved Nov 12, 2025, 04:47 PM UTC

  1. investigating Nov 12, 2025, 03:54 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 12, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 10, 2025 MyDR downtime 10m MyDR

Started Nov 10, 2025, 08:23 AM UTC· resolved Nov 10, 2025, 08:33 AM UTC

  1. identified Nov 10, 2025, 08:23 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Nov 10, 2025, 08:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 10, 2025, 08:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 5, 2025 MyDR unstable 1h 25m MyDR

Started Nov 05, 2025, 09:16 AM UTC· resolved Nov 05, 2025, 10:42 AM UTC

  1. investigating Nov 05, 2025, 09:16 AM UTC

    We are currently investigating this issue.

  2. identified Nov 05, 2025, 09:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 05, 2025, 10:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 5, 2025 MyDR EDM Down 33m MyDR

Started Nov 05, 2025, 07:19 AM UTC· resolved Nov 05, 2025, 07:53 AM UTC

  1. investigating Nov 05, 2025, 07:19 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 05, 2025, 07:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2025, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 28, 2025 MyDr application is flapping 33m MyDR

Started Oct 28, 2025, 10:59 AM UTC· resolved Oct 28, 2025, 11:33 AM UTC

  1. investigating Oct 28, 2025, 10:59 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 28, 2025, 11:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 11:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 27, 2025 Noa notes not generating notes in MX 54m Noa Notes: Mexico

Started Oct 27, 2025, 05:58 PM UTC· resolved Oct 27, 2025, 06:52 PM UTC

  1. investigating Oct 27, 2025, 05:58 PM UTC

    We are currently investigating this issue.

  2. identified Oct 27, 2025, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2025, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2025, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025 MyDR instability 1h 40m MyDR

Started Oct 21, 2025, 06:53 AM UTC· resolved Oct 21, 2025, 08:34 AM UTC

  1. investigating Oct 21, 2025, 06:53 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 21, 2025, 08:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 08:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Marketplace MX outage 6h 25m Noa Notes: Mexico, Marketplace: Mexico

Started Oct 20, 2025, 01:43 PM UTC· resolved Oct 20, 2025, 08:09 PM UTC

  1. investigating Oct 20, 2025, 01:43 PM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 02:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 20, 2025, 02:38 PM UTC

    We are being impacted by AWS N.Virginia region outage, we keep working to limit impact on customers - services are still unstable.

  4. identified Oct 20, 2025, 04:17 PM UTC

    We have decided to temporarily shutdown Marketplace (patient part of service) to preserve full functionality for professionals using our SaaS. We keep in contact with AWS to mitigate issue as fast as possible.

  5. identified Oct 20, 2025, 05:01 PM UTC

    Noa Notes' performance is affected, customers may expect significant delays in transcription. We keep working with AWS Support on mitigating the issue.

  6. identified Oct 20, 2025, 05:52 PM UTC

    Noa Notes is operational again, no delays in transcription expected. Marketplace is no longer partial out but it's still unstable, degraded performance. We continue to cooperate with infrastructure provider (AWS) on mitigating the issue.

  7. monitoring Oct 20, 2025, 07:55 PM UTC

    Full functionality has been recovered, we will keep monitoring.

  8. resolved Oct 20, 2025, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →