DocPlanner Outage History

DocPlanner is up right now

DocPlanner had 66 outages in the last 2 years totaling 21h 37m of downtime — averaging 2.7 incidents per month.

There were 66 DocPlanner outages since September 9, 2025 totaling 21h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.docplanner.com

Critical November 5, 2025

MyDR EDM Down

Detected by Pingoru
Nov 05, 2025, 07:19 AM UTC
Resolved
Nov 05, 2025, 07:53 AM UTC
Duration
33m
Affected: MyDR
Timeline · 3 updates
  1. investigating Nov 05, 2025, 07:19 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 05, 2025, 07:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2025, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 28, 2025

MyDr application is flapping

Detected by Pingoru
Oct 28, 2025, 10:59 AM UTC
Resolved
Oct 28, 2025, 11:33 AM UTC
Duration
33m
Affected: MyDR
Timeline · 3 updates
  1. investigating Oct 28, 2025, 10:59 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 28, 2025, 11:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 11:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 27, 2025

Noa notes not generating notes in MX

Detected by Pingoru
Oct 27, 2025, 05:58 PM UTC
Resolved
Oct 27, 2025, 06:52 PM UTC
Duration
54m
Affected: Noa Notes: Mexico
Timeline · 4 updates
  1. investigating Oct 27, 2025, 05:58 PM UTC

    We are currently investigating this issue.

  2. identified Oct 27, 2025, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2025, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2025, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

MyDR instability

Detected by Pingoru
Oct 21, 2025, 06:53 AM UTC
Resolved
Oct 21, 2025, 08:34 AM UTC
Duration
1h 40m
Affected: MyDR
Timeline · 3 updates
  1. investigating Oct 21, 2025, 06:53 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 21, 2025, 08:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 08:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Marketplace MX outage

Detected by Pingoru
Oct 20, 2025, 01:43 PM UTC
Resolved
Oct 20, 2025, 08:09 PM UTC
Duration
6h 25m
Affected: Noa Notes: MexicoMarketplace: Mexico
Timeline · 8 updates
  1. investigating Oct 20, 2025, 01:43 PM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2025, 02:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 20, 2025, 02:38 PM UTC

    We are being impacted by AWS N.Virginia region outage, we keep working to limit impact on customers - services are still unstable.

  4. identified Oct 20, 2025, 04:17 PM UTC

    We have decided to temporarily shutdown Marketplace (patient part of service) to preserve full functionality for professionals using our SaaS. We keep in contact with AWS to mitigate issue as fast as possible.

  5. identified Oct 20, 2025, 05:01 PM UTC

    Noa Notes' performance is affected, customers may expect significant delays in transcription. We keep working with AWS Support on mitigating the issue.

  6. identified Oct 20, 2025, 05:52 PM UTC

    Noa Notes is operational again, no delays in transcription expected. Marketplace is no longer partial out but it's still unstable, degraded performance. We continue to cooperate with infrastructure provider (AWS) on mitigating the issue.

  7. monitoring Oct 20, 2025, 07:55 PM UTC

    Full functionality has been recovered, we will keep monitoring.

  8. resolved Oct 20, 2025, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 9, 2025

Marketplace SouthAmerica and Europe partial outage

Detected by Pingoru
Oct 09, 2025, 12:10 PM UTC
Resolved
Oct 09, 2025, 01:05 PM UTC
Duration
55m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: BrazilMarketplace: ChileMarketplace: ArgentinaMarketplace: ColombiaMarketplace: PeruMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. investigating Oct 09, 2025, 12:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 09, 2025, 12:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 01:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025

MyDR - Doctors Copilot is taking long to generate notes

Detected by Pingoru
Oct 07, 2025, 12:31 PM UTC
Resolved
Oct 07, 2025, 12:58 PM UTC
Duration
27m
Affected: MyDr AI Asystent
Timeline · 4 updates
  1. investigating Oct 07, 2025, 12:31 PM UTC

    We are currently investigating this issue.

  2. identified Oct 07, 2025, 12:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 12:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 7, 2025

Login not working in Noa Notes

Detected by Pingoru
Oct 07, 2025, 11:09 AM UTC
Resolved
Oct 07, 2025, 11:21 AM UTC
Duration
12m
Affected: Noa Notes: SpainNoa Notes: MexicoNoa Notes: BrazilNoa Notes: GermanyNoa Notes: ItalyNoa Notes: PolandNoa Notes: PortugalNoa Notes: Czech RepublicNoa Notes: TurkeyNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 4 updates
  1. investigating Oct 07, 2025, 11:09 AM UTC

    We are currently investigating this issue.

  2. identified Oct 07, 2025, 11:16 AM UTC

    We identify the issue and we are releasing the fix.

  3. monitoring Oct 07, 2025, 11:20 AM UTC

    Issue is solved, we are monitoring.

  4. resolved Oct 07, 2025, 11:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2025

Marketplace EU Slowdown

Detected by Pingoru
Sep 30, 2025, 02:24 PM UTC
Resolved
Sep 30, 2025, 03:44 PM UTC
Duration
1h 20m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. investigating Sep 30, 2025, 02:24 PM UTC

    Our european marketplace is experiencing slowdowns and availability issues

  2. monitoring Sep 30, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2025, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 25, 2025

ClinicCloud App is down

Detected by Pingoru
Sep 25, 2025, 08:35 PM UTC
Resolved
Sep 25, 2025, 08:39 PM UTC
Duration
3m
Affected: Clinic Cloud
Timeline · 2 updates
  1. investigating Sep 25, 2025, 08:35 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 25, 2025, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 25, 2025

Marketplace down in europe

Detected by Pingoru
Sep 25, 2025, 07:56 AM UTC
Resolved
Sep 25, 2025, 08:25 AM UTC
Duration
28m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. investigating Sep 25, 2025, 07:56 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 25, 2025, 08:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 25, 2025, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 23, 2025

Chat EU partial outage

Detected by Pingoru
Sep 23, 2025, 02:02 PM UTC
Resolved
Sep 23, 2025, 02:48 PM UTC
Duration
45m
Affected: Marketplace: PolandMarketplace: ItalySaaS: PolandMarketplace: TurkeySaaS: ItalyMarketplace: Czech RepublicSaaS: TurkeyMarketplace: SpainSaaS: Czech RepublicSaaS: SpainMarketplace: PortugalSaaS: PortugalMarketplace: GermanySaaS: Germany
Timeline · 3 updates
  1. identified Sep 23, 2025, 02:02 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 23, 2025, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 22, 2025

Chat performance issuess

Detected by Pingoru
Sep 22, 2025, 07:34 AM UTC
Resolved
Sep 22, 2025, 12:00 PM UTC
Duration
4h 26m
Affected: Marketplace: PolandMarketplace: ItalySaaS: PolandMarketplace: TurkeySaaS: ItalyMarketplace: Czech RepublicSaaS: TurkeyMarketplace: SpainSaaS: Czech RepublicSaaS: SpainMarketplace: PortugalSaaS: PortugalMarketplace: GermanySaaS: Germany
Timeline · 5 updates
  1. investigating Sep 22, 2025, 07:34 AM UTC

    We are currently investigating this issue.

  2. identified Sep 22, 2025, 07:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 22, 2025, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 22, 2025, 11:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 22, 2025, 12:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2025

Marketplace MX degraded

Detected by Pingoru
Sep 19, 2025, 04:19 AM UTC
Resolved
Sep 19, 2025, 05:00 AM UTC
Duration
40m
Affected: Marketplace: Mexico
Timeline · 3 updates
  1. identified Sep 19, 2025, 04:19 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 19, 2025, 04:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 19, 2025, 05:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2025

MarketPlace Tukey fails in some browsers

Detected by Pingoru
Sep 15, 2025, 03:43 PM UTC
Resolved
Sep 15, 2025, 04:26 PM UTC
Duration
43m
Affected: Marketplace: Turkey
Timeline · 5 updates
  1. investigating Sep 15, 2025, 03:43 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 15, 2025, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 15, 2025, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 15, 2025, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 15, 2025, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →