DocPlanner incident

ClinicCloud is experiencing performance issues

Major Resolved View vendor source →

DocPlanner experienced a major incident on January 8, 2026 affecting Clinic Cloud, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 10:51 AM UTC
Resolved
Jan 08, 2026, 11:16 AM UTC
Duration
25m
Detected by Pingoru
Jan 08, 2026, 10:51 AM UTC

Affected components

Clinic Cloud

Update timeline

  1. investigating Jan 08, 2026, 10:51 AM UTC

    ClinicCloud is experiencing performance issues. App is available but flapping.

  2. identified Jan 08, 2026, 10:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 08, 2026, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 08, 2026, 11:16 AM UTC

    This incident has been resolved.