DocPlanner incident

MyDr Website is down

Major Resolved View vendor source →

DocPlanner experienced a major incident on February 9, 2026 affecting MyDR, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2026, 03:40 PM UTC
Resolved
Feb 09, 2026, 04:04 PM UTC
Duration
24m
Detected by Pingoru
Feb 09, 2026, 03:40 PM UTC

Affected components

MyDR

Update timeline

  1. investigating Feb 09, 2026, 02:54 PM UTC

    We are currently investigating this issue.

  2. identified Feb 09, 2026, 03:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 09, 2026, 04:02 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 09, 2026, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 09, 2026, 04:04 PM UTC

    This incident has been resolved.