DocPlanner incident

Noa notes not generating notes in MX

Critical Resolved View vendor source →

DocPlanner experienced a critical incident on October 27, 2025 affecting Noa Notes: Mexico, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 05:58 PM UTC
Resolved
Oct 27, 2025, 06:52 PM UTC
Duration
54m
Detected by Pingoru
Oct 27, 2025, 05:58 PM UTC

Affected components

Noa Notes: Mexico

Update timeline

  1. investigating Oct 27, 2025, 05:58 PM UTC

    We are currently investigating this issue.

  2. identified Oct 27, 2025, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2025, 06:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2025, 06:52 PM UTC

    This incident has been resolved.