DocPlanner incident

Customers are currently seeing error pages when attempting to access the marketplace.

Critical Resolved View vendor source →

DocPlanner experienced a critical incident on May 7, 2026 affecting Marketplace: Poland and Marketplace: Italy and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 12:25 PM UTC
Resolved
May 07, 2026, 12:45 PM UTC
Duration
20m
Detected by Pingoru
May 07, 2026, 12:25 PM UTC

Affected components

Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: MexicoMarketplace: PortugalMarketplace: Germany

Update timeline

  1. identified May 07, 2026, 12:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 07, 2026, 12:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2026, 08:09 PM UTC

    This incident has been resolved.