DocPlanner incident

Customers are currently seeing error pages when attempting to access the marketplace.

Critical Ongoing View vendor source →

DocPlanner is currently experiencing a critical incident affecting Marketplace: Poland and Marketplace: Italy and 1 more component, which began 6h ago. The vendor's full update timeline is below.

Started
May 07, 2026, 12:25 PM UTC
Resolved
Ongoing
Duration
● 5h 38m
Detected by Pingoru
May 07, 2026, 12:25 PM UTC

Affected components

Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: MexicoMarketplace: PortugalMarketplace: Germany

Update timeline

  1. identified May 07, 2026, 12:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 07, 2026, 12:34 PM UTC

    A fix has been implemented and we are monitoring the results.

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