Dentally incident

Northern Ireland: Issue with HSC NI claims submission.

Notice Resolved View vendor source →

Dentally experienced a notice incident on September 16, 2025 affecting Claiming Services, lasting 17h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 02:53 PM UTC
Resolved
Sep 17, 2025, 08:14 AM UTC
Duration
17h 21m
Detected by Pingoru
Sep 16, 2025, 02:53 PM UTC

Affected components

Claiming Services

Update timeline

  1. investigating Sep 16, 2025, 02:53 PM UTC

    We are aware of an issue submitting claims to HSC NI. HSC are aware of an issue at their end and are working to resolve it. Once resolved all claims will be automatically resubmitted.

  2. resolved Sep 17, 2025, 08:14 AM UTC

    HSC NI have confirmed the issue has been resolved. Claims are now being sent properly. Any claims sent during this outage will be automatically resubmitted.