Dentally incident

Issue with processing payments and claims through integrated terminals

Notice Resolved View vendor source →

Dentally experienced a notice incident on October 9, 2025 affecting Dentally Application, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 09:12 AM UTC
Resolved
Oct 09, 2025, 12:05 PM UTC
Duration
2h 52m
Detected by Pingoru
Oct 09, 2025, 09:12 AM UTC

Affected components

Dentally Application

Update timeline

  1. identified Oct 09, 2025, 09:12 AM UTC

    We’ve identified an issue causing timeouts and slowness when processing payments and claims through integrated terminals such as Worldpay, Dojo, and HICAPS. Payment terminals can be used as normal, however the integration with Dentally may be affected. Our team is investigating and working with Microsoft Azure to restore normal performance as quickly as possible. We apologise for the disruption and appreciate your patience.

  2. resolved Oct 09, 2025, 12:05 PM UTC

    This incident has been resolved.