Dentally experienced a notice incident on December 15, 2025 affecting Dentally Vision, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 09:08 AM UTC
We are investigating issues with Dentally Vision failing to load. This is affecting all regions and customers.
- investigating Dec 15, 2025, 10:00 AM UTC
We continue to investigate issues with Dentally Vision failing to load. As part of this investigation we are rolling back to an earlier version of the Dentally vision image software. This will take up to 60 minutes to complete. This is affecting only UK practices.
- monitoring Dec 15, 2025, 10:52 AM UTC
We have updated the Dentally Vision servers. This update has fixed the issue and Dentally Vision is now working as expected. We have not rolled back to a previous Dentally Vision image software, all users continue to use the current version. We will continue to monitor the results of this fix.
- resolved Dec 15, 2025, 12:39 PM UTC
This incident has been resolved.