Dentally incident

Australian customer's HICAPS payments time out at some practices.

Minor Resolved View vendor source →

Dentally experienced a minor incident on October 6, 2025 affecting Claiming Services, lasting 10h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 02:22 AM UTC
Resolved
Oct 06, 2025, 01:14 PM UTC
Duration
10h 51m
Detected by Pingoru
Oct 06, 2025, 02:22 AM UTC

Affected components

Claiming Services

Update timeline

  1. identified Oct 06, 2025, 02:22 AM UTC

    We have identified the problem and are working on a solution. Practices can put payments through manually.

  2. identified Oct 06, 2025, 02:23 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 06, 2025, 02:41 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 06, 2025, 04:56 AM UTC

    We've deployed a fix for this HICAPs payment time out issue and will monitor.

  5. resolved Oct 06, 2025, 01:14 PM UTC

    This incident has been resolved.