Dentally experienced a critical incident on September 19, 2025 affecting Dentally Vision, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2025, 10:44 AM UTC
We are aware of an issue with Dentally Vision not loading as expected and is presenting a white screen - we are investigating this issue as a high priority and post further updates as soon as possible. We apologise for any inconvenience caused.
- monitoring Sep 19, 2025, 11:02 AM UTC
We’ve identified the cause of the issue with Dentally Vision and it has now been resolved. Our monitoring shows everything is back to normal. We will continue to monitor to confirm this and will close this status as resolved shortly. If you experience any further issues, please contact our Support Team via Support Chat in Dentally and we’ll be happy to help.
- resolved Sep 19, 2025, 02:05 PM UTC
Our monitoring has confirmed no further issues and this incident has been resolved. We apologise for any inconvenience caused.