Dentally incident

Some outgoing emails failing to send or bouncing back as undelivered

Minor Resolved View vendor source →

Dentally experienced a minor incident on October 16, 2025 affecting Email, lasting 14h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 07:51 AM UTC
Resolved
Oct 16, 2025, 09:52 PM UTC
Duration
14h 1m
Detected by Pingoru
Oct 16, 2025, 07:51 AM UTC

Affected components

Email

Update timeline

  1. investigating Oct 16, 2025, 07:51 AM UTC

    An issue has been identified affecting the Dentally email service. Some outgoing emails may fail to send or bounce back as undelivered.

  2. monitoring Oct 16, 2025, 08:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 16, 2025, 09:50 PM UTC

    This issue has now been resolved.

  4. resolved Oct 16, 2025, 09:52 PM UTC

    This incident has been resolved.