Coveo Cloud Outage History

There were 7 Coveo Cloud outages since February 6, 2026 totaling 17h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cloud.coveo.com

Minor April 29, 2026

[US] ML Model Building Issue

Detected by Pingoru: Apr 29, 2026, 03:01 PM UTC
Resolved: Apr 29, 2026, 09:31 PM UTC
Duration: 6h 29m

Affected: Coveo ML - Models Generator

Timeline · 3 updates

identified Apr 29, 2026, 03:01 PM UTC

We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal
monitoring Apr 29, 2026, 04:31 PM UTC

A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
resolved Apr 29, 2026, 09:31 PM UTC

This incident has been resolved.

Read the full incident report →

Notice April 27, 2026

[US] Commerce API latency

Detected by Pingoru: Apr 27, 2026, 08:47 PM UTC
Resolved: Apr 27, 2026, 05:46 PM UTC
Duration: —

Timeline · 1 update

resolved Apr 27, 2026, 08:47 PM UTC

Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

Read the full incident report →

Minor April 8, 2026

[All Regions] Atomic v3 Issues

Detected by Pingoru: Apr 08, 2026, 07:14 PM UTC
Resolved: Apr 08, 2026, 07:56 PM UTC
Duration: 41m

Timeline · 3 updates

identified Apr 08, 2026, 07:14 PM UTC

We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
monitoring Apr 08, 2026, 07:21 PM UTC

The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
resolved Apr 08, 2026, 07:56 PM UTC

The service has remained fully operational since the last update. This incident is resolved.

Read the full incident report →

Minor April 3, 2026

[All Regions] Intent Aware Product Ranking Issues

Detected by Pingoru: Apr 03, 2026, 09:53 PM UTC
Resolved: Apr 04, 2026, 02:33 AM UTC
Duration: 4h 39m

Affected: Coveo MLCoveo MLCoveo MLCoveo ML

Timeline · 3 updates

investigating Apr 03, 2026, 09:53 PM UTC

We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
monitoring Apr 04, 2026, 01:48 AM UTC

A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal
resolved Apr 04, 2026, 02:33 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 27, 2026

[Australia] Content Refresh Delays

Detected by Pingoru: Mar 27, 2026, 02:33 AM UTC
Resolved: Mar 27, 2026, 04:16 AM UTC
Duration: 1h 42m

Affected: Indexing Pipeline - Push APIIndexing Pipeline - Crawling

Timeline · 4 updates

identified Mar 27, 2026, 02:33 AM UTC

We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal
identified Mar 27, 2026, 03:21 AM UTC

The root cause has been identified and a fix is currently being implemented.
monitoring Mar 27, 2026, 04:04 AM UTC

A fix has been implemented and we are monitoring the results. Content updates are now being processed again.
resolved Mar 27, 2026, 04:16 AM UTC

This incident has been resolved. Thank you for your patience.

Read the full incident report →

Minor March 4, 2026

[US] Elevated source job refresh times

Detected by Pingoru: Mar 04, 2026, 06:22 AM UTC
Resolved: Mar 04, 2026, 06:26 AM UTC
Duration: 3m

Affected: Indexing Pipeline - Crawling

Timeline · 2 updates

monitoring Mar 04, 2026, 06:22 AM UTC

We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results.
resolved Mar 04, 2026, 06:26 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 6, 2026

[All Regions] Automatic Relevance Tuning Issue

Detected by Pingoru: Feb 06, 2026, 10:24 PM UTC
Resolved: Feb 07, 2026, 02:42 AM UTC
Duration: 4h 17m

Affected: Coveo MLCoveo MLCoveo MLCoveo ML

Timeline · 5 updates

investigating Feb 06, 2026, 10:24 PM UTC

We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal
investigating Feb 06, 2026, 10:24 PM UTC

We are continuing to investigate this issue.
identified Feb 06, 2026, 10:44 PM UTC

The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.
monitoring Feb 07, 2026, 01:00 AM UTC

The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.
resolved Feb 07, 2026, 02:42 AM UTC

This incident has been resolved.

Read the full incident report →

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