Coveo Cloud incident

[All Regions] Search Issues

Major Resolved View vendor source →

Coveo Cloud experienced a major incident on July 4, 2025 affecting Search - Search Service and Search - Search Service and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2025, 08:19 PM UTC
Resolved
Jul 04, 2025, 09:34 PM UTC
Duration
1h 15m
Detected by Pingoru
Jul 04, 2025, 08:19 PM UTC

Affected components

Search - Search ServiceSearch - Search ServiceSearch - Search ServiceSearch - Search Service

Update timeline

  1. identified Jul 04, 2025, 08:19 PM UTC

    We've detected issues impacting the Search Service in all regions since around 10:30AM EDT for a subset of customers. Our team has applied a fix as of 3:42PM EDT and the service has partially recovered.

  2. resolved Jul 04, 2025, 09:34 PM UTC

    The issue has been fixed for all affected customers. This incident is resolved. Please report any issues through our Help Portal.