Conviva had 33 outages in the last 2 years totaling 355h 25m of downtime — averaging 1.4 incidents per month.
There were 33 Conviva outages since July 14, 2025 totaling 355h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of the historical data dip currently visible in Pulse Trends between 05:34 UTC to 05:44 UTC on Sep 12, 2026. The issue has since been resolved with no interruptions to current data. Our team is now evaluating the ETA for backfilling the affected window. Thank you.
This incident has been resolved.
We are currently investigating this issue.
We are currently investigating an anomaly affecting metric reporting for VSI customers. Both real-time and historical metrics may be showing intermittent drops across all metric types. We will provide an update as soon as we have more information.
We have applied mitigation steps and expecting the data to normalize soon. We are closely monitoring and will confirm once things are back to normal.
Historical metric reporting has been stable since 02:00 UTC September 10. Real-time metric reporting has not completely recovered and customers may notice some discrepancies between live and historical data during this time.
All systems are operational and functional as normal. We will share the repair timeline for the historical data between 00:14 UTC - 02:00 UTC Sep 10th soon.
VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.
VSI Services have been operating normal and we are currently in the process of repairing the data for the impacted time window for historical data between 10:30 - 10:47 UTC on Sep 7th, 2026.
We are investigating an issue causing real-time and historical data reporting delays and gaps for our VSI-Video customers, beginning at approximately 10:30 UTC. Recovery efforts are underway, and we will provide further updates as they become available.
VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been Resolved. We will be performing repair on the Historical data.
Conviva Operations is aware of a data gap in VSI Historical between 06:02–06:22 UTC on Aug 6th. The issue has since been resolved. Our team is working on backfilling the affected window and will share updates as soon as more information is available.
This incident has been resolved.
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: VSI metrics anomaly For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
VSI metrics have normalized since last 20 minutes. We are currently monitoring the services with no ongoing impact to our platform
This incident has been resolved.
Conviva Operations is currently investigating delays and inconsistencies in VSI Real Time data. Our engineering team is actively working to restore normal processing.
This incident has been resolved.
We are currently seeing data dips for DPI historical data between UTC 8:27 to 8:55 on 2nd July. The issue is currently resolved and all systems are currently stable. Team will continue investigation to repair the affected data.
This incident has been resolved.
We are currently investigating an issue with logging in to Pulse. If a user is trying to login, they may see intermittent errors. Subsequent re-tries can allow access. If users are already logged in, this will not affect them.
We have narrowed the login issues to a service interruption with Okta, which is used for authentication into Pulse. We are following up with them closely to insure this service is restored as soon as possible. If a user is trying to login, they may see intermittent errors. Subsequent re-tries can allow access. If users are already logged in, this will not affect them. This issue does not affect Pulse data.
Pulse login services are fully restored.
To our Valued Customers: Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]
This incident has been resolved.
Conviva Critical Incident Awareness Notification To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
This incident has been resolved.
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]
We have identified the issue and are in the process of implementing a fix.
The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.
VSI is confirmed stable. DPI is still impacted and we are in the process of implementing a fix.
We are continuing to monitor for any further issues.
This incident has been resolved.
Conviva Operations is currently investigating intermittent interruptions affecting DPI production services. Our engineering team is actively working to identify the root cause and restore full functionality. Affected areas: DPI Real-Time & Historical Data
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
The DPI services have been restored. Customers might notice a metrics gap for DPI historical. We will share more updates as things progress
VSI Historical Delay has caught up and we are currently investigating the data delay for DPI services
This incident has been resolved.
We are currently investigating this issue and will update soon when its recovered
Pulse Loading is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more
Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.
The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours
We are currently investigating this issue.
System has stabilized and VSI metrics are back to normal. We're actively monitoring and will provide updates on potential data recovery as things progress.
This incident has been resolved.
To our Valued Customers: Conviva Operations is aware of ongoing delays impacting Historical and Live data. Our team is actively investigating the issue and working towards a resolution. Areas affected include: Historical | Live For further information, please visit the Conviva Status Page. Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
Real-Time and Historical data has recovered, and the remaining data gap is expected to be filled, We are monitoring the system to ensure full restoration.
This incident has been resolved.
To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) and is currently investigating towards a resolution. Areas affected include: VSI Viewer Module services (only Session Timeline, Viewer Sessions on Trends and Viewer Sessions API) For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]. Best regards, Conviva Support Services
The issue has been mitigated and Session Timeline data should be accessible as expected.
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical Best regards, Conviva Support Services
All systems are back to operational and functioning normally. We will continue to monitor for stability.
This incident has been resolved.
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our VSI historical data and is currently investigating towards a resolution. Areas affected include: VSI Real-Time and Historical data For further information please see Conviva Status Page Best regards, Conviva Support Services
Our VSI services have been restored and are operational. We are continuing to work with our engineering teams to restore the impacted data and will share more information on the timeline via the status page
We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour. Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected
Backfill has been completed and the data gaps are no longer visible
To our Valued Customers: Conviva Operations is aware of intermittent interruptions impacting our DPI production services and is currently investigating towards a resolution. Areas affected include: DPI For further information please see the Conviva Status Page. Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected] . Best regards, Conviva Support Services
This incident is now resolved. Our Engineering team has fully restored the DPI service, and the traffic is currently stable. We are aware of the historical data gap currently visible in DPI, and our team will continue investigating it. We will share more information once available. Thanks for your understanding.
This incident has been resolved.
We are currently investigating a timely limited spike in startup, abandonment and other related metrics between 2025-12-26 3:48 - 4:45 UTC. This issue was regional-specific to the US as we do not have any impact on our EMEA or APAC customers. We are still investigating and monitoring but at this point in time metrics have normalized. We are not observing any impact since, but we are closely monitoring our systems for any further impact and while getting additional information about the root cause.
We are continuing to investigate this issue.
This incident has been resolved.
To our Valued Customers: Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution. Areas affected include: Real-Time and Historical data For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
Our Engineering and Operations team has fully restored our VSI service, and the traffic is currently stable now. We are keeping a close eye on the system. We are actively working on the required data repair, and we will provide the completion timeline and extent of the repair. With that, we are closing the P0 and proceeding with the highest priority data repair.
The data repair has been completed successfully.