Connex Ecommerce Outage History

Connex Ecommerce is up right now

Connex Ecommerce had 35 outages in the last 2 years totaling 1306h 17m of downtime, averaging 1.4 incidents per month.

There were 35 Connex Ecommerce outages since April 10, 2025 totaling 1306h 17m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.syncwithconnex.com

Major September 16, 2026

QuickBooks Online Sync Offline For Some Customers

Detected by Pingoru
Sep 16, 2026, 02:06 PM UTC
Resolved
Sep 16, 2026, 03:06 PM UTC
Duration
59m
Affected: Connex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. identified Sep 16, 2026, 02:06 PM UTC

    We have identified the issue and we are working on a solution.

  2. resolved Sep 16, 2026, 03:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 31, 2026

Software Update

Detected by Pingoru
Aug 31, 2026, 04:01 PM UTC
Resolved
Sep 01, 2026, 12:36 AM UTC
Duration
8h 34m
Timeline · 2 updates
  1. monitoring Aug 31, 2026, 04:01 PM UTC

    We are applying a software update around 12:15 pm EST and that we are not expecting any noticeable disruption. Please resync, if you have sync issues.

  2. resolved Sep 01, 2026, 12:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 19, 2026

Invoice address from sales order

Detected by Pingoru
Aug 19, 2026, 12:29 PM UTC
Resolved
Aug 19, 2026, 04:28 PM UTC
Duration
3h 59m
Affected: Connex for QuickBooks - Desktop Users
Timeline · 2 updates
  1. identified Aug 19, 2026, 12:29 PM UTC

    If you close sales orders with invoices, the invoice billing and shipping address will be copied from the sales order. We are no longer modifying the to be emailed or printed field on sales orders, after they sync to ShipStation. Please let us know if this update causes an issues.

  2. resolved Aug 19, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 29, 2026

New Submit Ticket System

Detected by Pingoru
Jun 29, 2026, 05:57 PM UTC
Resolved
Jul 21, 2026, 12:27 PM UTC
Duration
21d 18h
Timeline · 2 updates
  1. investigating Jun 29, 2026, 05:57 PM UTC

    We are migrating users to our new ticketing system. You should have received an email with this subject: You've been given access to content at help.connexecommerce.com. Please make an account.

  2. resolved Jul 21, 2026, 12:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

Gold Users - QuickBooks Online Update

Detected by Pingoru
May 05, 2026, 04:53 PM UTC
Resolved
May 18, 2026, 05:12 PM UTC
Duration
13d
Affected: Connex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. monitoring May 05, 2026, 04:53 PM UTC

    We have updated our gold QuickBooks Online customers sync. Please open a support ticket if there are technical issues.

  2. resolved May 18, 2026, 05:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026

Connex Site Slowness

Detected by Pingoru
Apr 28, 2026, 05:12 PM UTC
Resolved
Apr 28, 2026, 07:32 PM UTC
Duration
2h 19m
Affected: Connex for QuickBooks - Desktop Users
Timeline · 2 updates
  1. investigating Apr 28, 2026, 05:12 PM UTC

    We are investigating the issue

  2. resolved Apr 28, 2026, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 27, 2026

Bronze Silver Users Duplicate Line Items

Detected by Pingoru
Apr 27, 2026, 03:34 PM UTC
Resolved
Apr 28, 2026, 05:12 PM UTC
Duration
1d 1h
Affected: Connex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. identified Apr 27, 2026, 03:34 PM UTC

    We will implement a fix tomorrow. We have rolled back a recent change. Delete sales from 4/24 to 4/26 and run a manual sync. https://help.connexecommerce.com/hc/how-do-i-manually-sync-sales-to-quickbooks-desktop

  2. resolved Apr 28, 2026, 05:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 10, 2026

Silver and Bronze Users Manual Sync by Order Number

Detected by Pingoru
Apr 10, 2026, 05:29 PM UTC
Resolved
Apr 14, 2026, 09:35 PM UTC
Duration
4d 4h
Timeline · 3 updates
  1. monitoring Apr 10, 2026, 05:29 PM UTC

    When running a manual sync to QuickBooks, use the dates only. Do not enter order numbers. If you enter order numbers, go to misc settings here > https://app.connexecommerce.com/settings/order/advance. Clear the order number field and click save, after syncing. We will fix the issue next week.

  2. monitoring Apr 10, 2026, 05:30 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 14, 2026, 09:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2026

Bronze Level Users Moved to Database Sync

Detected by Pingoru
Apr 10, 2026, 05:28 PM UTC
Resolved
Apr 14, 2026, 09:36 PM UTC
Duration
4d 4h
Affected: Connex for QuickBooks - Desktop Users
Timeline · 2 updates
  1. identified Apr 10, 2026, 05:28 PM UTC

    For our bronze customers, we have moved you to our database sync. By default, syncing will occur every 24 hours. If you need to adjust or for more info, watch this video. If you are manually syncing, please wait 2 - 3 minutes before running your web connector. https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e

  2. resolved Apr 14, 2026, 09:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 6, 2026

Migrating users to order downloads

Detected by Pingoru
Apr 06, 2026, 06:50 PM UTC
Resolved
Apr 07, 2026, 07:53 PM UTC
Duration
1d 1h
Affected: Connex for QuickBooks - Desktop Users
Timeline · 2 updates
  1. investigating Apr 06, 2026, 06:50 PM UTC

    Please watch this video: https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e We have migrated all silver users. We will migrate gold and platinum users in the coming days. This is not a bug. This is an informational message.

  2. resolved Apr 07, 2026, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 18, 2026

QB Online > ShipStation orders missing address

Detected by Pingoru
Mar 18, 2026, 02:20 PM UTC
Resolved
Mar 18, 2026, 07:13 PM UTC
Duration
4h 53m
Affected: Connex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. monitoring Mar 18, 2026, 02:20 PM UTC

    We are implementing a fix. Please run a manual sync by end of day, if sales are missing. Users report an error saying the order has no billing and shipping address.

  2. resolved Mar 18, 2026, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 17, 2026

Cannot sync from QB Enterprise to ShipStation

Detected by Pingoru
Mar 17, 2026, 05:34 PM UTC
Resolved
Mar 17, 2026, 07:41 PM UTC
Duration
2h 6m
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 05:34 PM UTC

    We have implemented a fix. Sales should start syncing after 2 30 pm EST. Please go to the Connex dashboard and run a manual sync.

  2. resolved Mar 17, 2026, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Delay syncing orders from QuickBooks

Detected by Pingoru
Mar 17, 2026, 02:00 PM UTC
Resolved
Mar 17, 2026, 03:26 PM UTC
Duration
1h 25m
Affected: Connex for QuickBooks - Desktop UsersConnex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. identified Mar 17, 2026, 02:00 PM UTC

    This issue has been identified. Please resync your sales after 12 pm EST. Go to the dashboard. Click manual sync. Click orders from accounting. Enter 3/16 to 3/18. Click submit.

  2. resolved Mar 17, 2026, 03:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Duplicates in QuickBooks Enterprise

Detected by Pingoru
Jan 14, 2026, 01:55 PM UTC
Resolved
Jan 15, 2026, 03:19 PM UTC
Duration
1d 1h
Affected: Connex for QuickBooks - Desktop Users
Timeline · 2 updates
  1. monitoring Jan 14, 2026, 01:55 PM UTC

    We are publishing an update today to resolve duplicate issues with QuickBooks Enterprise customers. Let us know if issues persist past Jan 15.

  2. resolved Jan 15, 2026, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 5, 2025

Site slowness causing sync failure or delay. We are aware and working on the issue it will be fixed asap 12/5/25

Detected by Pingoru
Dec 05, 2025, 01:20 PM UTC
Resolved
Dec 06, 2025, 01:55 PM UTC
Duration
1d
Affected: Connex for QuickBooks - Desktop UsersConnex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. identified Dec 05, 2025, 01:20 PM UTC

    Site slowness causing sync failure or delay. We are aware and working on the issue it will be fixed asap 12/5/25

  2. resolved Dec 06, 2025, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 26, 2025

Amazon sales fail to sync

Detected by Pingoru
Nov 26, 2025, 02:33 PM UTC
Resolved
Nov 28, 2025, 06:41 PM UTC
Duration
2d 4h
Timeline · 2 updates
  1. identified Nov 26, 2025, 02:33 PM UTC

    The issue has been identified and we will provide a fix on Thursday.

  2. resolved Nov 28, 2025, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

11-25-2025 Update

Detected by Pingoru
Nov 25, 2025, 01:17 PM UTC
Resolved
Nov 26, 2025, 02:33 PM UTC
Duration
1d 1h
Affected: Connex for QuickBooks - Desktop UsersConnex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. identified Nov 25, 2025, 01:17 PM UTC

    We performed an update today to improve performance and reliability. Please let us know if your inventory fails to sync properly. Please let us know if your Shopify sales fail to sync.

  2. resolved Nov 26, 2025, 02:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Site Offline

Detected by Pingoru
Nov 18, 2025, 01:25 PM UTC
Resolved
Nov 18, 2025, 03:56 PM UTC
Duration
2h 30m
Timeline · 2 updates
  1. identified Nov 18, 2025, 01:25 PM UTC

    Due to a major outage with Cloudflare, our site is temporarily offline. Please retry your sync later this morning. Cloudflare is working to resolve it, so the problem should be fixed automatically.

  2. resolved Nov 18, 2025, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 30, 2025

Sync from QBD to ShipStation offline

Detected by Pingoru
Oct 30, 2025, 07:16 PM UTC
Resolved
Oct 30, 2025, 07:37 PM UTC
Duration
20m
Affected: Connex for QuickBooks - Desktop Users
Timeline · 2 updates
  1. investigating Oct 30, 2025, 07:16 PM UTC

    We are currently investigating the issue.

  2. resolved Oct 30, 2025, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 16, 2025

Shopify inventory sync offline for some users

Detected by Pingoru
Sep 16, 2025, 06:22 PM UTC
Resolved
Sep 16, 2025, 07:20 PM UTC
Duration
57m
Affected: Connex for QuickBooks - Desktop Users
Timeline · 2 updates
  1. identified Sep 16, 2025, 06:22 PM UTC

    Some users are unable to perform inventory updates from QuickBooks to Shopify. We will have a fix by Wednesday.

  2. resolved Sep 16, 2025, 07:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 4, 2025

Release Notes 8/4/2025

Detected by Pingoru
Aug 04, 2025, 04:55 PM UTC
Resolved
Aug 04, 2025, 04:55 PM UTC
Duration
–
Affected: Connex for QuickBooks - Desktop UsersConnex for QuickBooks - QuickBooks Online Users
Timeline · 1 update
  1. resolved Aug 04, 2025, 04:55 PM UTC

    Please review our latest release notes: https://help.connexecommerce.com/hc/connex-for-quickbooks-release-notes#Aug-4-2025

Read the full incident report →

Minor July 28, 2025

QuickBooks Online is not Auto Syncing. Please do a manual sync for orders from and to QuickBooks online

Detected by Pingoru
Jul 28, 2025, 08:47 PM UTC
Resolved
Jul 29, 2025, 02:53 PM UTC
Duration
18h 5m
Affected: Connex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. identified Jul 28, 2025, 08:47 PM UTC

    We contacted Intuit and we are waiting for a fix. In the meantime, this error is transient. For now please do a manual sync. We will keep the status page updated

  2. resolved Jul 29, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 25, 2025

QuickBooks Online Sync Offline

Detected by Pingoru
Jul 25, 2025, 01:49 PM UTC
Resolved
Jul 25, 2025, 01:55 PM UTC
Duration
6m
Affected: Connex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. investigating Jul 25, 2025, 01:49 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 25, 2025, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

QuickBooks Online Users cannot sync or it is slow

Detected by Pingoru
Jul 22, 2025, 09:10 PM UTC
Resolved
Jul 23, 2025, 05:48 PM UTC
Duration
20h 38m
Affected: Connex for QuickBooks - QuickBooks Online Users
Timeline · 2 updates
  1. identified Jul 22, 2025, 09:10 PM UTC

    We have identified an issue and we are working on a fix.

  2. resolved Jul 23, 2025, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →