Connex Ecommerce incident

Bronze and Silver QuickBooks Online Users Cannot Create Refunds

Major Resolved View vendor source →

Connex Ecommerce experienced a major incident on April 27, 2026 affecting Connex for QuickBooks - QuickBooks Online Users, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 03:02 PM UTC
Resolved
Apr 28, 2026, 05:12 PM UTC
Duration
1d 2h
Detected by Pingoru
Apr 27, 2026, 03:02 PM UTC

Affected components

Connex for QuickBooks - QuickBooks Online Users

Update timeline

  1. identified Apr 27, 2026, 03:02 PM UTC

    We will publish a fix on Tuesday.

  2. resolved Apr 28, 2026, 05:12 PM UTC

    This incident has been resolved.